Windows 10: googledrivesync.exe not disabled

Hi. Some time ago I disabled googledrivesync.exe in the Start-up apps in Task Manager. However, I have recently turned on the folder protection security setting. Since then, I have had googledrivesync.exe pop up as attempting to access the folders when booting up. Surely, if the app is disabled, at start-up, it should not be attempting to access files. Or am I missing something? Matt

:)

 

Faulting application name: bad_module_info when trying to run exe installer

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• Do you receive any error message when you run the .exe installer?
  
• Which version of Windows is installed on the computer currently? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  

As you have mentioned that you have Kaspersky installed on the computer, it could be that Kaspersky is blocking the installers to run. I suggest you to try disabling Kaspersky and see if that helps. Please follow the steps to disable Kaspersky:

1. Type Kaspersky in the search bar on the
   Taskbar and open it from the search results.
   
2. Now, click on Settings.
   
3. Click on Additional and then click on
   Self-Defense.
   
4. Clear the check box for
   Enable Self-Defense to disable Kaspersky.
   
5. If you receive any prompt, click on Continue.
   
   Note: Disabling Antivirus software may open the computer to threats. Make sure to enable it after performing the troubleshooting.
   

You can also check if the application that you are trying to run is Quarantined by Kaspersky. If the application is Quarantined, restore the application and see if that helps. Please follow the steps mentioned below:

1. Type Kaspersky in the search bar on the
   Taskbar and open it from the search results.
   
2. Click on More tools.
   
3. In the Tools window, click on
   Quarantine.
   
4. Look for the .exe installer that you are trying to run. If you find the installer, right click on it and select
   Restore to restore it to its original location.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Disabling Synaptic touchpad in Windows 10, and why it won't stay disabled. For a left handed person, it is disruptive.

Hi,

If you wish to disable your touchpad, I suggest you to follow the steps mentioned below.

• Press Windows Key +X.
• Select Device manager.
• Expand Mice and other pointing devices.
• Right click on Synaptic touchpad driver and select Disable.
• Click OK to confirm and check with the issue.

Please reply us with the status to assist you further.

 

Can't run .exe file

Hi Phil,

There are several reasons why you are having issues running .exe files on your Windows 10 laptop. To assist you better, kindly answer the questions below:

• Have you made any changes to your laptop prior to this issue?
• What troubleshooting steps have you done so far?
• What is the error message that you received when running .exe files?

Regards.