Windows 10: Got a bluescreen, wonder what caused it.

The event viewers says: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 0xffffe40a689553c0, 0x0000000000000002, 0x0000000000000000, 0xfffff80078c02fd2. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 916a8038-308f-4e16-8d5f-80cb280dc007.Here is the dump file: https://drive.google.com/file/d/1uLp7Ehz07imU2tWERaJgOcQRuU9lM6Lc/view?usp=sharing

:)

 

KB3163018 causes bluescreen in DirectX DXGMMS1.sys when I maximize video

Still have the same problem.

My setup:

• Lenovo W530
• Windows 10 64bit
• Intel(R) HD Graphics 4000
• NVIDIA Quadro K2000M

Just installed the anniversary update, updated my BIOS, intel graphics card driver and SSD firmware. Fullscreen applications like YouTube still cause a bluescreen.

Any suggestions Microsoft?

 

bluescreen

Hi,

Thank you for writing to Microsoft Community.

I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
   
2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
   
3. Are there any external devices connected to your computer?
   

The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

Refer the article Update drivers in Windows 10 on how to update Graphic card
and Network drivers.

You may also refer the article Troubleshoot blue screen errors
for additional troubleshooting steps to fix the issue.

You can reply to this post if you need further assistance

Hope it helps.

Muralidhar

Microsoft Community Moderator

 

Bluescreen issue

Hello Brent, bluescreen issue is often resulted by faulty hardware or drivers. I suggest updating Graphics card drivers and Network adapter drivers because they usually cause this

https://support.microsoft.com/en-us/help/402844...

Another option is to perform bluescreen troubleshooting steps, which you can find in the following article

https://support.microsoft.com/en-us/help/14238/...