Windows 10: Got hacked, trying to factory reset. Alphabet keys disabled?

I got hacked last week, on a surface laptop (1st-gen). Noticed something was wrong and immediately shut it down.

I logged back in to see what was up with my AV (bought a year license of an extra AV software, chose the wrong one I guess), and realized it was disabled. I tried to re-install but seems like the malware blocked it.

So figured I'm screwed at this point and shut the computer down again. Trying to do a factory reset by holding shift and restarting from the login screen.

I choose wipe everything and the Enter Recovery ID screen appears.

I went to type the key, only to find the Alphabet keys are not working, only the numerical.

Is there any other way I can go about a reset or is this device dead?

submitted by /u/jellyrollsportin
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:)

 

How to factory reset Cisco 1700 Router

Hopefully I can help you here....its a very common thing to happen.


First, I take it you dont know the passwords for console access or telnet/ssh?

I will assume that these devices belong to you.

step 1. Plug a cisco console cable into a serial port on your pc
step 2. Plug other end into Cisco console port
step 3. Using hyperterm or putty or similar connect to the serial port
step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
step 6. now you have to do the only hard part...send the break command:

Break command list: Break Commands

Go down the list and match your OS and SW and try the sequence suggested.

If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".

 

Windows 10 activation problem after factory reset. Error 0xC004C003





See the windows is activated. And this is the screen which asks the product key. I can only skip this step if I boot from the dvd and select the clean install option.

"slmg /ato" returns Activating Windows core single language edition (a string of numbers and alphabets)
Product activated successfully.

 

factory reset

Hi,

There shouldn't be an issue singing in to your computer after performing a factory reset. What's odd is that the error message "Your account has been disabled" is showing up. However, we suggest that you provide us a screenshot of the signing
in page with the said error message. It's for us to determine what would be the steps that we need to isolate your concern.

We're looking forward to your response.