Windows 10: Graphics card going bad? Causing Audio pops while gaming.

Discus and support Graphics card going bad? Causing Audio pops while gaming. in Windows 10 Gaming to solve the problem; I have a recently new pc and I am noticing some audio troubles when I play games COD is one that I hear often. I have either discord or Youtube playing... Discussion in 'Windows 10 Gaming' started by Maj ITGuy, Oct 29, 2020.

  1. Maj ITGuy Win User

    Graphics card going bad? Causing Audio pops while gaming.


    I have a recently new pc and I am noticing some audio troubles when I play games COD is one that I hear often. I have either discord or Youtube playing in the background as well and after a few minutes I begin to hear audio crackling and popping. I ran latencymon and it looks like my GPU, 2060 super, could be to blame. I bought it from Newegg back in Feb of 2020 and I don't know what is the matter. My bios is two releases behind what is currently available and I don't think that is to blame. I have disabled c states in my bios and I don't see anything on my control panel that will let me change power management. Any help is greatly appreciated. Here is my Latencymon results.


    _________________________________________________________________________________________________________

    CONCLUSION

    _________________________________________________________________________________________________________

    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs,

    clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines

    that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling

    settings in Control Panel and BIOS setup. Check for BIOS updates.

    LatencyMon has been analyzing your system for 0:04:53 h:mm:ss on all processors.





    _________________________________________________________________________________________________________

    SYSTEM INFORMATION

    _________________________________________________________________________________________________________

    Computer name: MAJITGUY

    OS version: Windows 10, 10.0, version 2004, build: 19041 x64

    Hardware: MS-7C37, Micro-Star International Co., Ltd.

    CPU: AuthenticAMD AMD Ryzen 5 3600 6-Core Processor

    Logical processors: 12

    Processor groups: 1

    RAM: 16309 MB total





    _________________________________________________________________________________________________________

    CPU SPEED

    _________________________________________________________________________________________________________

    Reported CPU speed: 40 MHz



    Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N

    Quiet in the BIOS setup for more accurate results.





    _________________________________________________________________________________________________________

    MEASURED INTERRUPT TO USER PROCESS LATENCIES

    _________________________________________________________________________________________________________

    The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the

    interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a

    usermode thread from an idle wait state in response to that event.



    Highest measured interrupt to process latency µs: 4062.50

    Average measured interrupt to process latency µs: 6.909330



    Highest measured interrupt to DPC latency µs: 4059.40

    Average measured interrupt to DPC latency µs: 3.400799





    _________________________________________________________________________________________________________

    REPORTED ISRs

    _________________________________________________________________________________________________________

    Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.



    Highest ISR routine execution time µs: 4966.670

    Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation



    Highest reported total ISR routine time %: 0.380138

    Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation



    Total time spent in ISRs % 0.385822



    ISR count execution time <250 µs: 610550

    ISR count execution time 250-500 µs: 0

    ISR count execution time 500-1000 µs: 0

    ISR count execution time 1000-2000 µs: 1

    ISR count execution time 2000-4000 µs: 26

    ISR count execution time >=4000 µs: 0





    _________________________________________________________________________________________________________

    REPORTED DPCs

    _________________________________________________________________________________________________________

    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted

    until the DPC has finished execution.



    Highest DPC routine execution time µs: 4153.130

    Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation



    Highest reported total DPC routine time %: 0.156552

    Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation



    Total time spent in DPCs % 0.372764



    DPC count execution time <250 µs: 1460828

    DPC count execution time 250-500 µs: 0

    DPC count execution time 500-10000 µs: 3

    DPC count execution time 1000-2000 µs: 0

    DPC count execution time 2000-4000 µs: 20

    DPC count execution time >=4000 µs: 6





    _________________________________________________________________________________________________________

    REPORTED HARD PAGEFAULTS

    _________________________________________________________________________________________________________

    Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The

    process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.



    NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in

    dropouts, clicks and pops. Check the Processes tab to see which programs were hit.



    Process with highest pagefault count: system



    Total number of hard pagefaults 1686

    Hard pagefault count of hardest hit process: 602

    Number of processes hit: 54





    _________________________________________________________________________________________________________

    PER CPU DATA

    _________________________________________________________________________________________________________

    CPU 0 Interrupt cycle time s: 32.717242

    CPU 0 ISR highest execution time µs: 4966.670

    CPU 0 ISR total execution time s: 13.396081

    CPU 0 ISR count: 464031

    CPU 0 DPC highest execution time µs: 4153.130

    CPU 0 DPC total execution time s: 10.370037

    CPU 0 DPC count: 1231369

    _________________________________________________________________________________________________________

    CPU 1 Interrupt cycle time s: 5.271592

    CPU 1 ISR highest execution time µs: 18.30

    CPU 1 ISR total execution time s: 0.070466

    CPU 1 ISR count: 52994

    CPU 1 DPC highest execution time µs: 136.620

    CPU 1 DPC total execution time s: 1.614774

    CPU 1 DPC count: 69194

    _________________________________________________________________________________________________________

    CPU 2 Interrupt cycle time s: 2.830447

    CPU 2 ISR highest execution time µs: 31.80

    CPU 2 ISR total execution time s: 0.032849

    CPU 2 ISR count: 19807

    CPU 2 DPC highest execution time µs: 3936.660

    CPU 2 DPC total execution time s: 0.538124

    CPU 2 DPC count: 33168

    _________________________________________________________________________________________________________

    CPU 3 Interrupt cycle time s: 1.452065

    CPU 3 ISR highest execution time µs: 5.380

    CPU 3 ISR total execution time s: 0.000936

    CPU 3 ISR count: 631

    CPU 3 DPC highest execution time µs: 83.590

    CPU 3 DPC total execution time s: 0.041406

    CPU 3 DPC count: 10526

    _________________________________________________________________________________________________________

    CPU 4 Interrupt cycle time s: 2.330372

    CPU 4 ISR highest execution time µs: 3.570

    CPU 4 ISR total execution time s: 0.000004

    CPU 4 ISR count: 1

    CPU 4 DPC highest execution time µs: 84.630

    CPU 4 DPC total execution time s: 0.080767

    CPU 4 DPC count: 19216

    _________________________________________________________________________________________________________

    CPU 5 Interrupt cycle time s: 1.979964

    CPU 5 ISR highest execution time µs: 0.0

    CPU 5 ISR total execution time s: 0.0

    CPU 5 ISR count: 0

    CPU 5 DPC highest execution time µs: 45.210

    CPU 5 DPC total execution time s: 0.038908

    CPU 5 DPC count: 11752

    _________________________________________________________________________________________________________

    CPU 6 Interrupt cycle time s: 1.535275

    CPU 6 ISR highest execution time µs: 0.0

    CPU 6 ISR total execution time s: 0.0

    CPU 6 ISR count: 0

    CPU 6 DPC highest execution time µs: 225.130

    CPU 6 DPC total execution time s: 0.045777

    CPU 6 DPC count: 15802

    _________________________________________________________________________________________________________

    CPU 7 Interrupt cycle time s: 1.404007

    CPU 7 ISR highest execution time µs: 0.0

    CPU 7 ISR total execution time s: 0.0

    CPU 7 ISR count: 0

    CPU 7 DPC highest execution time µs: 77.720

    CPU 7 DPC total execution time s: 0.036655

    CPU 7 DPC count: 13455

    _________________________________________________________________________________________________________

    CPU 8 Interrupt cycle time s: 2.153435

    CPU 8 ISR highest execution time µs: 7.360

    CPU 8 ISR total execution time s: 0.043387

    CPU 8 ISR count: 46455

    CPU 8 DPC highest execution time µs: 77.850

    CPU 8 DPC total execution time s: 0.041044

    CPU 8 DPC count: 12422

    _________________________________________________________________________________________________________

    CPU 9 Interrupt cycle time s: 1.785802

    CPU 9 ISR highest execution time µs: 3.620

    CPU 9 ISR total execution time s: 0.003482

    CPU 9 ISR count: 3594

    CPU 9 DPC highest execution time µs: 72.080

    CPU 9 DPC total execution time s: 0.035604

    CPU 9 DPC count: 10690

    _________________________________________________________________________________________________________

    CPU 10 Interrupt cycle time s: 1.591938

    CPU 10 ISR highest execution time µs: 5.40

    CPU 10 ISR total execution time s: 0.006902

    CPU 10 ISR count: 6905

    CPU 10 DPC highest execution time µs: 123.540

    CPU 10 DPC total execution time s: 0.079866

    CPU 10 DPC count: 14088

    _________________________________________________________________________________________________________

    CPU 11 Interrupt cycle time s: 1.729004

    CPU 11 ISR highest execution time µs: 5.410

    CPU 11 ISR total execution time s: 0.015741

    CPU 11 ISR count: 16160

    CPU 11 DPC highest execution time µs: 99.550

    CPU 11 DPC total execution time s: 0.187631

    CPU 11 DPC count: 19175

    _________________________________________________________________________________________________________

    :)
     
    Maj ITGuy, Oct 29, 2020
    #1
  2. AndreePin Win User

    graphics card problems

    Hi,

    Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

    • Turn your computer off.
    • Pull out your video/graphics card.
    • Rubbed the cold contacts with soft pencil eraser.
    • Connect your video/graphics card back to the computer.
    Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

    Let us know how it goes.
     
    AndreePin, Oct 29, 2020
    #2
  3. Nvidia Graphics Card

    Hello Brian,

    I request you to try the following steps:

    Uninstall and Reinstall the Graphics Card Drivers.

    Step 1: Uninstall the Graphics Card
    Drivers


    • Right click on the Start menu.

    • Click on “Device Manager” from that list.

    • Search for the Graphics Card
      from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
      from the computer.

    • Follow the on-screen instructions to complete it and then restart the computer if prompted.
    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

    Step 2: Go to the Computer or Graphics Card
    manufacturer’s website and search for the latest Windows 10 drivers available for the
    Graphics Card model and then install it by following the instructions given in the website.

    I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

    Thank you.
     
    Amit(Kumar), Oct 29, 2020
    #3
  4. Graphics card going bad? Causing Audio pops while gaming.

    Unsupported Graphics card .

    Hello Ayush,



    Thank you for posting your query in Microsoft Community.



    I request you to try the following steps:



    Uninstall and Reinstall the Graphics Card Drivers.

    Step 1: Uninstall the Graphics Card
    Drivers


    • Press “Windows Logo” + “X” keys on the keyboard.

    • Click on “Device Manager” from that list.

    • Search for the Graphics Card
      from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
      from the computer.

    • Follow the on-screen instructions to complete it and then restart the computer if prompted.
    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



    Update Driver Software from the Manufacturer’s website:



    Step 2: Go to the Computer or Graphics Card
    manufacturer’s website and search for the latest Windows 10 drivers available for the
    Graphics Card model and then install it by following the instructions given in the website.



    I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



    Thank you.
     
    Amit(Kumar), Oct 29, 2020
    #4
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Graphics card going bad? Causing Audio pops while gaming.

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