Windows 10: Graphics Card Related BSOD

Hello,

For awhile now, I have been trying to find the cause of a number of BSOD errors I'm getting.

This issue is definitely tied to my graphics card. I have an Intel(R) HD Graphics 4000 card and also an Nvidea GeForce GT 650M card.

The BSOD error messages I am receiving are "attempted execute of non-executable memory," "video scheduler internal error," and "driver state power failure." The zip file that I am attaching comes after an instance of the "attempted execute of non-executable memory" BSOD.

BSOD are often triggered by bringing my laptop out of sleep mode, but also sometimes occur right after start up when I've completely shut down. When this BSOD happens, my Nvidea graphics card is not recognized and the laptop defaults to the Intel card. Checking my devices, I can see the Nvidea card under Display adapters when I choose to "show hidden devices."

When this happens, I can restart my laptop a few times and eventually it will recognize the Nvidea and then be fine. I've run diagnostics to check the health of the Nvidea card, but that seems fine. Temperatures are fine and I'm not getting any actual tell-tale graphics glitches when it is in use.

I've checked that both the Intel and Nvidea drivers are up to date. Two days ago, I did a complete, thorough uninstall and reinstall of the Nvidea drivers, but still got the BSOD this morning.

Hardware or software issue, I'd love to just get to the bottom of this so I can fix it!

Thank you for any help in advance and please let me know if there's any additional information I can provide.

Attachment 135611

:)

 

BSODs Relating to Graphics Card

Hi Allison,

As per the info provided, I can see that you have installed updates to your PC. I would like to know if you receive the bluescreen after the installation of the updates.

Also, I would like you to provide the exact error message or code that you have received when the PC was at the bluescreen.

Having stated so, I suggest that you refer to the article Troubleshoot blue screen errors and check
if you are able to rectify the BSOD that you are incurring.

hope this helps

Regards

 

BSODs Relating to Graphics Card

Here are some BSoDs that took place near the update. There are many more that took place before the update just so you know.

Kernel_Security_Check_Failure 0xEF (0xFFFFE000AD1D7840, 0x0, 0x0, 0x0)

Driver_Overran_Stack_Buffer (0x2A80320F41D0, 0x4D5F922DA3EE, 0xFFFFB2A06DD25C11, 0x0)

System_Thread_Exception_Not_Handled_M (0xFFFFFFFFC0000005, 0xFFFFF803AB6B0FF5, 0xFFFFD000254AF7A8, 0xFFFFD000254AEFC0)

Critical_Process_Died 0xEF (0xFFFFE000AD1D7840, 0x0, 0x0, 0x0)

 

Hi KC87,

A general question, have you tried to disable either of them in device manager?

 

I have not

 

Hope you're trying it *Smile

 

I'd like my laptop to always use the Nvidia card, but I'm worried about disabling the Intel card. What happens if I do so and it's still not always recognizing the Nvidia card? Will I have no display?

5 minutes ago, I booted my laptop up and immediately got an "attempted execute of non-executable memory" BSOD. It restarted itself, but now, as usual, if I try to open the Nvidia control panel, it's telling me it can not open because it requires an Nvidia GPU. I will now restart a few times until it sees the Nvidia card.

I'm willing to try anything to fix the issue, but being cautious of making things worse lol. Can you just explain why having both enabled is causing this problem (or is this just another test to get to the root of the issue?) and what steps I can take if I do so and the Nvidia card still wont be recognized. Thank you for your time!

 

If you disable the Intel card and the Nvidia card is not recognized, then Windows will go back to its default drivers. No worries about that *Smile

When someone boots into safe mode, Windows uses its default drivers too, because no video card works in safe mode (the drivers aren't loaded in safe mode).

 

Thank you for the info!

Okay, SO... I disabled the Intel under display adapters in device manager. It is showing the Nvidia card as enabled.

But, then things get weird...

I tried to open the Nvidia control panel and I got an error pop-up saying, "NVIDIA display settings are not available. You are not currently using a display attached to an Nvidia GPU."

Intel card is definitely disabled right now (rebooted to be sure) so... I'm not sure what my card my laptop thinks it's using...

eta: I enabled the Intel card (no reboot or anything) and now the Nvidia control panel opens up. This seems strange. Should they be connected like this?

 

I believe there is an option, or are options, in the Nvidia control panel for switching between graphics card depending on what you're doing (like when gaming switch to Nvidia card).
I don't know the exact options, but If I remember correctly you may be able to configure in Nvidia control panel to tell the system to always use the Nvidia card.

 

Yes, under the control panel > Global settings, I have the NVIDIA card as my preferred graphics processor. I've had this set as such for awhile, so no changes to be made there.

 

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Dell. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part *Arrow NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

 

If You go into BIOS You'll most likely see there are only two choices. Integrate GPU only or switchable graphics. Then there's no way to disable the Intel GPU. If I'm thinking correctly, it's actually a hybrid type switchable system where the integrated card is always being used, even when the discrete card is running. The discrete GPU feeds through the Integrated card to the display. The laptop screen will always be "fed" by the integrated card. When an external monitor is being used for gaming, some models can switch to using the discrete GPU only, while most will still be using the hybrid setup.

 

If Dell hasn't changed the limitations in the BIOS you can't find such settings