Windows 10: graphics card: showing Intel UHD 620 instead of NVIDIA GeForce MX250

Discus and support graphics card: showing Intel UHD 620 instead of NVIDIA GeForce MX250 in Windows 10 BSOD Crashes and Debugging to solve the problem; hello: My device is Acer Aspire 5 A515-52G-57VG. It comes with a graphics card of NVIDIA GeForce MX250 with 2 GB VRAM. Yet, when I download... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by PaulPChou, Jan 25, 2020.

  1. PaulPChou Win User

    graphics card: showing Intel UHD 620 instead of NVIDIA GeForce MX250


    hello:

    My device is Acer Aspire 5 A515-52G-57VG. It comes with a graphics card of NVIDIA GeForce MX250 with 2 GB VRAM. Yet, when I download TechPowerUp and under graphics card, it shows Intel UHD Graphics 620, as you can see from the screenshot. Why doesn't it show NVIDIA GeForce MX250? What happened? What should I do? Should I contact Acer or??? graphics card: showing Intel UHD 620 instead of NVIDIA GeForce MX250 228076ca-aaa8-4d7e-a0c2-a6eafe33433f?upload=true.jpg

    :)
     
    PaulPChou, Jan 25, 2020
    #1
  2. Q.H. Win User

    Error: The drivers for this device are not installed. (Code 28) for NVidia MX250 Graphics card

    I have a xiaomi mi notebook air 13.3" 2019 variant with mx250 discrete graphics card. I did a fresh install of windows 10 home using media creation tool since the original windows was in chinese. After installing windows and doing the usual windows update,
    i found that there was no graphics card detected in device manager, not even integrated graphics. So i went on to download drivers prompted by drivereasy. After that, the integrated graphics (Intel(R) UHD Graphics 620) appeared under display adapters, however
    the mx250 appeared under other devices as 3D Video Controller (or at least im assuming that is the mx250) with the yellow alert sign. Upon inspection of the 3D video controller device status is "The drivers for this device are not installed. (Code 28). There
    are no compatible drivers for this device.". Under events>information it says "Device PCI\VEN_10DE&DEV_1D52&SUBSYS_17031D72&REV_A1\4&2bf19b81&0&00E0 requires further installation.".

    So my situation now is, i cannot install the drivers for the graphics card from nvidia website or geforce experience because the hardware isnt detected, and the hardware isn't recognized because the drivers aren't installed.

    Can i get some help on what i should do or maybe i need to install something else? I have tried multiple "driver finders" and all my drivers are already up to date.

    ***Modified title from: MX250 graphics card missing from laptop***
     
  3. DaveM121 Win User
    Intel UHD Graphics 620 not supporting

    Hi _rahulalam

    Intel released a new device driver for the Intel UHD Graphics 620 on the 5th of this month, you should go to that Intel website, then download and install that full version of the driver to see if Intel have resolved these issues . . .

    https://downloadcenter.intel.com/product/126789...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
    any product advertised on the site before you decide to download and install it.
     
    DaveM121, Jan 25, 2020
    #3
  4. graphics card: showing Intel UHD 620 instead of NVIDIA GeForce MX250

    Intel UHD Graphics 620 not supporting

    I recently bought dell laptop. But when I am enabling intel uhd graphics 620 unable to play videos(specifically youtube) and also unable to wake laptop from sleep. After disabling intel graphics driver in device manager those things are working fine. Any
    idea what's happening. Model - Dell 5370
     
    _rahulalam, Jan 25, 2020
    #4
Thema:

graphics card: showing Intel UHD 620 instead of NVIDIA GeForce MX250

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