Windows 10: Graphics Driver Keeps Crashing Windows

Hie everyone,

Hope everyone is safe and healthy

I own a Dell Inspiron 3567 7th gen i5 Laptop Computer running Windows 10 with an Intel HD 620 Graphics card. Ever since a few weeks back when i was playing a video game that shouldnt be crashing it crashed, i tried most options windows gave me when it failed to start to no avail until i tried safe mode and uninstalled my graphics driver and windows was back to normal minus my graphics driver so i tried reinstalling it and it crashed just as it completed. i assumed it wasn't compatible, i tried driverpack online, easydriver, Windows update, dell tech support and intel tech support, despite getting the best/recommend/correct version of the driver the PC would always just shut off without warning it doesnt even reboot when the installation is almost done...when i switch it back on its like nothing happened, there's no error message and nothing has changed. This never used to happen at all before that one time crash I've tried everything, even formatting my PC to install a new Windows 10 build at this point I'm ready to throw it at a wall. Why is my Windows shutting off i try to install my graphics driver? And why isn't it just rebooting as well? Please help!!!!

:)

 

Graphics drivers keep crashing

So i bought a brand new computer with Windows 10, ran all the windows updates until it said there weren't anymore twice. I then updated all of the drivers (motherboard, cpu, graphics card, audio, ect.) And installed a game and tried to play, the graphics
drivers repeatedly crashed.

so i went into the settings optimized the game for that particular card and tried again still crashed including a bsod. Tried several Different games... Same result. so, i did troubleshooting...

Tried:

Re seated all components - crash

Clean install of drivers - crash

Ensured OGC was disabled - crash

Installed earlier drivers - crash

Made sure nothing was overclocked - crash

Clean install of Windows full updates and drivers everything - crash

Swapped power supply for better one - crash

Swapped ram - crash

Bought and installed better graphics card did full clean installs of everything - crash

Swapped hard drive (again full clean install of everything) - crash

Removed graphics card entirely and try onboard graphics with clean installs - crash

At that point i was done, i returned the computer and bought the parts to build one since i had the power supply graphics card hard drive ssd and ram anyway put it all together and... Yeah it crashes, its the graphics driver every time, sometimes even when
just browsing the web looking for answers it crashes ive tried everything twice once with each machine, i used two different brands of graphics cards both Nvidia and ati as well as the amd on board graphics... They all crash... What am i missing?

 

Intel HD Graphics 4600 driver keeps crashing

Hi,

Thank you for posting your query on Microsoft Community. Let me assist you.

Provide us with the below details for better clarity on the issue.

• What is the make and model of the computer?
• Are you facing the issue on a local or the Microsoft user account?
• Is the issue specific to Solitaire?

Method 1:

I suggest you to perform a Driver Roll Back so that the driver goes back to the previous state and check if the issue is resolved.

Steps:-

• Press “Windows + X” and select Device Manager.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Properties.
• Go to Driver tab.
• Select Roll Back Driver.

If you still face the issue, uninstall and reinstall the driver and check the status of the issue.

Method 2: Uninstall and Reinstall the Graphics Card Drivers.

Steps:-

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Graphics Card from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that
  and then remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Graphics Driver crashes

Hi Bastewart,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the sceen?
  

I would suggest you to check the compatibility of graphics card with windows 10.



Follow the link:

Explore Windows 10 OS, Computers, Apps, & More | Microsoft

As you have mentioned device manager is not able to recognize graphics card so I would suggest you to run hard ware and device troubleshooter and check.



Follow the below steps.

A) Go to the Control Panel then ‘Troubleshooting’ and select ‘troubleshooting’.

b) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on next to run the troubleshooter.

If it doesn't work so I would suggest you to Boot in safe mode and try to uninstall graphics drivers. restart the computer. check if you can boot normally.



If yes, Try to install latest Graphics Driver in compatibility mode and check.

Follow the steps.



a. Right click on setup file.

b. Click on Properties.

c. Click on Compatibility tab.

d. Put a check mark on Run this program in compatibility mode for.

e. Select the operating system to which the driver is available.

f. Put a check mark on Run this program as an administrator under Privilege Level.

Follow the link to boot in safe mode:



http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01





Check if it helps. I hope the issue will be resolved. If you have any further queries, please feel free to contact us again. We will be happy to assist you.



Thank you.