Windows 10: Graphics driver update... Black screen

Discus and support Graphics driver update... Black screen in Windows 10 Installation and Upgrade to solve the problem; Hey allI have an AMD RX580 8GB and have just downloaded the latest drivers through the radeon app. The update needed me to restart the PC however the... Discussion in 'Windows 10 Installation and Upgrade' started by HTudor, Aug 30, 2021.

  1. HTudor Win User

    Graphics driver update... Black screen


    Hey allI have an AMD RX580 8GB and have just downloaded the latest drivers through the radeon app. The update needed me to restart the PC however the PC failed to restart and has left me with a blank screen. I have tried turning it on and off numerous times however this doesnt work. Nothing is showing on the screen when turned on, and i am struggling to get into the troubleshoot in order to go through safe mode. Is there any way that I am able to get back into my PC so I can reinstall the drivers? My CPU does not have integrated graphics which means that i am not able to just take out my curre

    :)
     
    HTudor, Aug 30, 2021
    #1

  2. Black Screen During Driver Update Graphics driver update... Black screen :(

    I reinstalled my laptop back to factory settings, and I wanted to update the GPU drivers. But when I try, the screen turns black during the update, but the computer is still running. I was forced to turn off the computer and turn it back on. I used system restore, so now I'm using the default drivers that came with the laptop. Can you guys suggest anything?
     
    mrpubnoobz, Aug 30, 2021
    #2
  3. Nikhar_K Win User
    Black screen after updating display drivers

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
    you with the issue.



    However, please let us know:




    • When exactly do you see a black screen?


    • Are you able to boot the computer to the login in screen?

    • What is the make and model of the computer?



    I suggest you to try refreshing the graphics driver by using the key sequence
    Windows logo key + Ctrl + Shift + B and see if that helps.



    I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
    the article on Start
    your PC in safe mode in Windows 10
    .



    After booting the computer to Safe Mode, refer the steps mentioned below:




    1. Press
      Windows logo key + X, and select Device Manager.

    2. Expand
      Display Adapters.

    3. Right click on the
      Display driver and select Disable device.

    4. Restart the computer.



    If this allows you to boot the computer to normal mode, try uninstalling the driver.
    To do this, refer the steps mentioned below:




    1. Press
      Windows logo key + X, and select Device Manager.

    2. Expand
      Display Adapters.

    3. Right click on the
      Display driver and select Uninstall.

    4. Restart the computer.



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 30, 2021
    #3
  4. Graphics driver update... Black screen

    Black screen on Edge

    Hello,

    Thank you for posting your query in Microsoft Community.

    Please answer the question below:

    • Did you make any recent hardware/software changes?
    • Is the complete screen black?

    Uninstall and Reinstall the Graphics Card Drivers.

    Step 1: Uninstall the Graphics Card
    Drivers


    • Press “Windows Logo” + “X” keys on the keyboard.

    • Click on “Device Manager” from that list.

    • Search for the Graphics Card
      from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
      from the computer.

    • Follow the on-screen instructions to complete it and then restart the computer if prompted.

    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

    Update Driver Software from the Manufacturer’s website:

    Step 2: Go to the Computer or Graphics Card
    manufacturer’s website and search for the latest Windows 10 drivers available for the
    Graphics Card model and then install it by following the instructions given in the website.

    Please get back to us with the screen shot of the black screen.

    I would suggest you to check this link and see if it helps.

    How to include a screenshot in your post

    I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

    Thank you.
     
    Amit(Kumar), Aug 30, 2021
    #4
Thema:

Graphics driver update... Black screen

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