Windows 10: green screen when installing Bluestacks

Discus and support green screen when installing Bluestacks in Windows 10 Software and Apps to solve the problem; Hi since the last 2 Windows 10 Insider Preview Builds the software I used to run Android called Bluestacks has been giving me a green screen and a... Discussion in 'Windows 10 Software and Apps' started by shakennstirred, Oct 24, 2020.

  1. green screen when installing Bluestacks


    Hi
    since the last 2 Windows 10 Insider Preview Builds
    the software I used to run Android called Bluestacks has been giving me a green screen and a reboot
    with the error Unexpected kernel mode trap .
    haven't been able to sort it, anyone know of a fix or reason for the error.
    thanks

    :)
     
    shakennstirred, Oct 24, 2020
    #1

  2. Green screen

    Hi Nancy,

    The issue you are experiencing may be due to a corrupted software or a hardware failure on the computer. However, we need to perform some troubleshooting steps to isolate the cause of this concern. Before we proceed, may we know the following:

    • What were you doing when you encountered the green screen?
    • Did you make any changes on the computer prior to this problem?
    • What troubleshooting steps have you tried so far?
    • Are you also getting any error messages when experiencing the green screen? If so, can you send us a screenshot?
      Note: Please do not include any personal information.
     
    Desiree Yau, Oct 24, 2020
    #2
  3. green screens

    Since I upgraded to windows 10. I'm getting green screens on IE, Firefox, Microsoft edge videos and on some movie apps. But not on Google Chrome.I have tried all the community step by step suggestive, instructions. But the problem is still there. I understood
    that Microsoft is having some issues with windows 10. Is that a fact? .
     
    anthonypopwell, Oct 24, 2020
    #3
  4. green screen when installing Bluestacks

    Problem with bluestacks on windows 10

    Hi Saharsh,

    Thanks for posting your query on Microsoft Community.

    To assist you better, I would like to know; do you get any error message, while trying to run the program?

    I would suggest you to uninstall the Bluestack program and try installing it again.

    Step 1:

    To uninstall follow the steps.

    1) Press Windows key + x and select Program and features.

    2) Right click on the Bluestack and click on
    Uninstall
    .



    Step 2: Install Bluestack application again and check if it helps.



    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Oct 24, 2020
    #4
Thema:

green screen when installing Bluestacks

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