Windows 10: Grey screen with cursor when connecting second monitor

Discus and support Grey screen with cursor when connecting second monitor in Windows 10 Software and Apps to solve the problem; I recently got a new Alienware aw2521hf and whenever I have the 2nd monitor plugged in on startup the Alienware monitor is grey with my cursor but... Discussion in 'Windows 10 Software and Apps' started by Jack1224, May 27, 2022.

  1. Jack1224 Win User

    Grey screen with cursor when connecting second monitor


    I recently got a new Alienware aw2521hf and whenever I have the 2nd monitor plugged in on startup the Alienware monitor is grey with my cursor but nothing works on the 1st monitor. If I unplug the 2nd monitor my 1st monitor will work perfectly fine.. when I go into safe mode I get the “startup settings” screen on my main monitor. When I boot the pc up in safe mode my main monitor works as intended but I do not get a picture on my 2nd monitor.

    :)
     
    Jack1224, May 27, 2022
    #1

  2. Grey screen with cursor when connecting second monitor

    So my windows is booting and logging in fine. But as soon as I connect a second screen to my laptop (razerblade 15 2019) it works for a secons, a fullscreen black window appears which i can move around for like 3 seconds. Then both my laptop screen and external
    monitor tuen grey while I can still see and move the cursor. No keys work. No ctrl-alt-del oe nothing. Disconnecting the monitor does not help. The only thing I can do is force shutdown with the power button.

    The weirdest thing is sometimes it works for a while and then later all of a sudden it turns grey again. Sometimes turning my laptop to sleep or closing and opening the lid helps, but not always.

    Any help is greatly appreciated.
     
    Simeon_Noemis, May 27, 2022
    #2
  3. Second monitor screen resolution problem

    Hi,

    For us to properly isolate the issue with your second monitor screen resolution, we would like to know the following:


    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?

    • When did the issue first begin?

    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    In the meantime, we suggest that you try resetting your monitor settings, and check if the issue still persists. You may refer to your monitor on how to reset it.

    We look forward to your response.
     
    Michael Gall, May 27, 2022
    #3
  4. Grey screen with cursor when connecting second monitor

    Grey screen with cursor when connecting second monitor

    Hi, I'm Bianca, an Independent Advisor for Microsoft, an expert and a Microsoft user like you. I'm happy to assist you.

    Sorry to hear you're experiencing this issue. I hope I can help you get this fixed.

    This might be a driver issue, I suggest that you update your drivers for your monitors.

    Follow the steps here:

    https://support.microsoft.com/en-ph/help/402844...

    I hope this helps. If not, let me know if this does not work or if you've tried this already.
     
    #BiancaB14, May 27, 2022
    #4
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Grey screen with cursor when connecting second monitor

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