Windows 10: Groove Player stürzt ab

Discus and support Groove Player stürzt ab in Windows 10 Software and Apps to solve the problem; Hallo, seit dem ich angefangen habe den Groove Player zu benutzen (vor 2-3 Wochen) stürzt er hin und wieder ab (nachdem ich den Player öffne paar... Discussion in 'Windows 10 Software and Apps' started by -Edward, Dec 1, 2019.

  1. -Edward Win User

    Groove Player stürzt ab


    seit dem ich angefangen habe den Groove Player zu benutzen (vor 2-3 Wochen) stürzt er hin und wieder ab (nachdem ich den Player öffne paar Sekunden später meistens). Neuste Windows Updates/Treiber Updates und Windows Store Updates sind installiert. Bin derzeit bei Windows 10 1909.


    HP Omen Laptop-RQ4MDPPI

    Intel Core i7-9750H

    Nvidia RTX 2060

    16 GB RAM

    Windows 10 Home 64-Bit


    Name der fehlerhaften Anwendung: Music.UI.exe, Version: 10.19101.1071.0, Zeitstempel: 0x5da9c4a4

    Name des fehlerhaften Moduls: Windows.UI.Xaml.dll, Version: 10.0.18362.449, Zeitstempel: 0xb90db728
    Ausnahmecode: 0xc000027b
    Fehleroffset: 0x0000000000712ec0
    ID des fehlerhaften Prozesses: 0xc2c
    Startzeit der fehlerhaften Anwendung: 0x01d5a87c32b5d97c
    Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.19101.10711.0_x64__8wekyb3d8bbwe\Music.UI.exe
    Pfad des fehlerhaften Moduls: C:\Windows\System32\Windows.UI.Xaml.dll
    Berichtskennung: c434a1d7-ece7-49a8-9010-d9b5587ddef6
    Vollständiger Name des fehlerhaften Pakets: Microsoft.ZuneMusic_10.19101.10711.0_x64__8wekyb3d8bbwe
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Microsoft.ZuneMusic

    -Edward, Dec 1, 2019

  2. Groove

    Hi Al,

    Since the issue persist, please check the troubleshooting steps on how to reset Groove player:

    • Type Settings to your Cortana.
    • Go to Apps.
    • Look for Groove.
    • Click Reset.

    You can also check this article:
    Troubleshoot Groove player in Windows 10
    . It contains troubleshooting steps pertaining to the issue.

    We look forward to your response.
    Phillip Pio, Dec 1, 2019
  3. Steve C Win User
    Groove Shows Unknown Artist & Unknown Album

    I solved it by doing the following! I'm not sure which step cracked the problem.

    1. Set indexing to index the content of my music files by right clicking on the top level folder, setting the option and applying to all files and sub-folders
    2. Rebuilt the index via the Control Panel Indexing options
    3. Deleted the folders watched in Groove
    4. Deleted the Groove database at C:\Users\<username>\AppData\Local\Packages\Microsoft.ZuneMusic_<random>\LocalState\Database
    5. Started Groove
    6. Reassigned the folders to watch

    All songs now appear with the right artist & album but some album art was missing in Groove and Media Player despite being displayed correctly in iTunes. I manually updated the missing album art in Media Player and Groove then synchronised to match the Media Player album art.
    Steve C, Dec 1, 2019
  4. Groove Player stürzt ab

    Groove Music Skips


    To fix issues with Groove Music app, we suggest that you follow the troubleshooting steps on this

    to troubleshoot Groove player in Windows 10.

    Let us know the result.
    Rafael Com, Dec 1, 2019

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