Windows 10: Hacked computer

Hi,

My computer has been hacked and the hacker has installed these files on the computer.

C-Program-Rempl
Logs
CTAC.json
disktoast
osrrb
reminthndlers.dll
rempl
sedlauncher
sedplugins.dll
sedsvc
ServiceStackHardening
strgsnsaddons.dll
toastlogo

In the folder "logs", the following files are installed:
LauncherRemediation001.etl
Remediation.001.etl
Remediation.002.etl
Service.Remediation.001.etl

The folder "logs" contained more files earlier, but these have been erased. I believe that the hacker is trying to erase the traces since he realizes that I know that the computer is hacked.

What is the purpose of these files?

Thankful for your comments on this. I can e-mail you a printscreen of the files, but it was not possible to attach this file in this message.

Best regards
Johanna Pettersson

:)

 

Hacked computer

My computer was hacked and I lost my admin rights. I tried doing a recovery, but that failed. Incomplete. Can't get to lock screen anymore

Any suggestions?

 

Email Hacked

Hello Greg

thank you for your response and the great information you provided.

I use two step authentication for my email account and all important web sites. I also use the full version of Malwarebytes to protect my computer.

But I will do the scans you suggested AdwCleaner and Limewire.com and let you know the results.

I am worried though that the webcam installed on my laptop could have been hacked. I never use it and forgot about it, so never disabled it.

Any suggestions as to find if it was actually hacked?

thank you

mike

 

Computer was hacked.

Hi Windy,

There are a few steps that we can apply to remove that malicious software from your computer. Before we proceed with the troubleshooting, we'd like to know the following:

• Do you have other admin user profiles on your computer?
• Were you able to access desktop screen?
• Is your computer still connected to a public network?

Looking forward to your response.