Windows 10: hacker that changed my recovery email address so I can not recover passwords

how to recover from an hacker that changed a signin id

:)

 

hdd password recovery

howdy. if this isnt the right forum please move it.
a friend has a 3 year old hp or compaq tower. they called me to help. they are not able to get into the admin accound, because the password was changed. it was changed by them when a popup told them for security they should change thier password.
after it was changed they could no longer get into the admin account with the password they changed it to, and the computer started sending out emails to everyone on her address list with porn and viagara type adds.
i ran anti virus and we found 20 trogans, virus, ect. everything comes back clean now, but we still cant get into asdmin account to format drive.she doesnt have a vista system disc, just the recovery partition.
1.. is there a way to get the password?

2... if not can i install a new hdd and install from her recovery partition?

3...will i be able to install new hdd and install vist from my disc or is the mb set up to not alow that?

thanks for any help, they are on a limited budget and are true friends to me and i would like to help them. thanks! sam

 

Change password to email address

Hello,

You can change your password for security reasons or reset it if you forget it. We'd like to know more details about your concern, so we can better assist you: Kindly verify the following:

• Are you using an Outlook.com or Hotmail email address?
• Are you trying to change your email address password?

Additionally, you may also refer to this
support link on How to reset your Microsoft account password.

We look forward to your reply.

 

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