Windows 10: Had a BSOD, and I really do not want it to occur again.

Hello everyone,

I need help. My PCnotebook just had a BSOD with a stopcode: system service exception. This is the first time it has happened and I am really worried and do not want to it happen again.

If you could kindly check and analyze the dmp file that I have attached, it would be very kind.


link to dmp file on onedrive: dmp file


I have checked my Windows has the latest updates, and the graphics driver from AMD and Nvidia both are up to date. I have skipped sfc and dism because I feel it would not yield anything meaningful as my laptop is almost fresh.


Thank you.

:)

 

BSOD issue after fixing another BSOD error

Hi Williams,

There are several reasons why BSOD occur, which has different resolution. To check for any corruption or the integrity of your computer's Windows, we suggest that you perform a
Check Disk by following these steps:

• Type cmd in the search bar.
• Right-click on the Command Prompt, then Run as administrator.
  
• Type chkdsk x: /r, the /r command will fix errors found on the disk.

Let us know if you need further assistance.

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

BSOD: 0x00000124 Occurs when gaming.


I have attached the zip file as per the BSOD posting Instructions.

Error as it occurs and steps taken:

• Can leave PC idle and it will not BSOD
• Can do general browsing/surfing/video viewing w/o issue
• Have performed Prime95 CPU stress test(ran for over an hour w/o issue)
• Have used "Real Temp" to verify that no cores are getting overheated. (Stays between 30-45 degrees Celsius even while gaming)
• So far the issue has only occurred when Playing games on my pc. (Games of Note include Binding of Isaac and Nuclear Throne)
• BlueScreenViewer by Nirsoft has identified the faulty driver as "Hal.dll" caused by address" hal.dll+35f1f"(this address has occurred in each BSOD.

This is a brand new PC with a fresh install of Windows 10 Home Edition x64(not an upgrade).

Have installed all up to date drivers for Chipset, Audio, and Graphics card from their respective manufacturers.

Any help in solving this issue would be appreciated.




EDIT: UPDATE:BSOD occurred an additional time. Same information from what I can gather via BluescreenViewer. Based on what little information was available online; I performed a RAM test (was shorter than I would like for 16GB worth, but it completed successfully). I then booted into BIOS and found that some voltage and other settings were manually adjusted (I didn't set this). Only thing I can figure is some of the base ASUS software I installed with the drivers changed some settings.

I have since uninstalled all unnecessary ASUS Software and changed BIOS Settings back to "Optimized Defaults". This put almost all voltage value to "Auto".

I will keep this post alive, but if I don't BSOD again by Monday I will consider it solved.

Thanks again for any help you are able to provide.