Windows 10: hard drive failure after Windows 10 update

My Lenovo computer is four years old. When the latest Windows 10 update came up saying that the old version would not be supported in the future, I let it update. The first night, it was fine and I shut it down. The next night it updated again, and I shut it down afterward. The next morning there was no response from the computer beyond the Lenovo screen. My remote support could not get it to respond no matter what we tried. They indicated my hard drive may have failed. I took it to Best Buy to the Geeks. It had indeed failed and I had to buy a new hard drive and lose all the programs that were on the computer. Thankfully, I had an external hard drive with documents and pictures backed up to a point. I had to purchase a new hard drive and have that installed along with Windows 10, etc. Will MS reimburse me for these expenses?

:)

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
How do I unlock the drive where Windows 10 is installed?

 

Samsung M3 portable hard drive not getting recognised on Windows 10.

Hi,

Thank you for your response with the current status of the issue.

To assist you better, please provide us the below information

• Have you tried to uninstall and reinstall the external hard drive on the computer?
• Are you logged into the Administrator Account while assigning the driver letter to the external hard drive?

I recommend you to follow the steps below to update all the pending Windows updates and also try to reinstall the hard drive driver in the Device Manager. Check if it helps.

Step 1: I suggest you to update all the pending Windows updates in the computer and check if it helps.

1. Click on Start Menu.

2. Then select Settings.

3. Choose Update & security >
Windows Update >Check for updates. Install any available updates and restart your PC if required.

Step 2: I recommend you to uninstall and reinstall the Hard drive as suggested in the previous post. Also you can run Hardware and Device troubleshooter.

Step 3: Then try to boot the computer in safe mode and check if the hard drive is getting recgonized in it or not.

Start your PC in safe mode in Windows 10:

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

Please get back to us with an update on issue in connecting External hard drive into Windows 10, we will be happy to help.

Thank you.

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.