Windows 10: Hardware Access Error - Messenger - Webcam and Mic

Hello,


For the past week, I've been getting this pop up when I want to make a Messenger video call. Been using this for over a year without a glitch. Both camera and mic work fine with Skype and Zoom but not with Messenger. Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'. Tried a couple of troubleshooting YouTube vids. Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results. The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker. After that, Messenger video calls went kapout!!! Please HEEEEEEEELP!!!!


Thank you!


MC




:)

 

Error: 0xA00F4271(0xC00D3EA2), while trying to access the WebCam on Windows 10

Hi Jerote,

As you are facing issues with accessing the webcam on your device, do not worry we will help you with this issue.

This issue might have occurred due to corrupted/ outdated drivers on your device.

Let us try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there is any yellow exclamation point on WebCam in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Expand WebCam drives under
  Imaging devices , right click on the driver.
• Click on Properties and check the
  device status.

Step 2: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

If the issue is with the Camera app,

Step 3: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Run the troubleshooter for Windows apps

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

Thank you.

 

webcam and mic problem

Hello,

It is possible that the drivers on your computer is outdated that causes problems to detect the devices. For us to efficiently assist you with your concern, we would like to ask a few questions:

• When did the issue start?
• Were there any changes made on your computer prior to the issue?
• What is the exact error message that you are getting?
• Have you tried updating your drivers?

For the meantime, we recommend that you follow the steps provided in the articles below on how to troubleshoot problems with your webcam:

• Windows can't find or start the camera
• Camera app and webcams help

We look forward to your response.

 

mic/camera Cortana


The best solution I suggest is totally remove mic and webcam drivers...Then head to official website and get the latest ones..