Windows 10: have been playing Word play exercise your brain. Now I'm getting a window to update the...

have been playing Word play exercise your brain. Now I'm getting a window to update the game. The

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Ultimate Word Games laggs during play.

Hi Scarlett,

A corrupted game file is one of the reasons why Ultimate Word game lags while playing. To help you resolve this concern, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

Playing dvds

Hi Dan,

To assist you better, kindly provide us more details by answering the following questions:

• Is it happening on all the DVDs that you are trying to play on the Media Player?
  
• Have you tried playing the DVDs on other computers? If so, are you getting the same error?
  
• When did you start encountering the issue?
  
• What specific troubleshooting steps have you tried so far?

Meanwhile, to help resolve your concern, we suggest that you run the Windows Media Player troubleshooter. To do this. follow the steps below:

• On the Start menu, type Troubleshooting and hit
  Enter.
  
• On the left pane, choose View all.
  
• Run the Windows Media Player DVD, Windows Media Player Library, and
  Windows Media Player Settings.
  
  
  
  
  

Should you need further assistance, feel free to get back to us.