Windows 10: Having a problem with my mouse cursor

Whenever I swipe my mouse too fast into the side of my screen, it disappears for a second and makes an error sound. When ever I spin around too fast in games, I freeze for a second.

submitted by /u/Cfoshizzle
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:)

 

Problems with mouse cursor lockup.

take the canned air to it with gusto and see what happens
I used to burn though a mouse every year back when Played competitive quake 3 and it s mods

 

Problems with mouse cursor lockup.

Aaaand the ironic thing there is, that no doubt WOULD void the warranty.

Seriously though, thanks for the suggestion but I plan to wait for their response. They said they can't authorize a replacement unless all the troubleshooting steps they emailed me don't work, which they didn't.

I've also contacted Newegg, and they said they'll do anything they can to help get me a manufacturer replacement in the case of the mouse not working with any of Logi's troubleshooting steps and if Logi refuses to replace it.

I had an MX500 that easily outlasted this one with lots of use. Seems to me the more complex the mouse, the more failure prone they are.

 

Problems with mouse cursor lockup.

Jut an update, I researched this some more and have found that some have had a cursor disconnect problem with this mouse after a while. Some indicate cord connection problems, which doesn't seem to be the case for me. Others think they're experiencing a malfunctioning sensor or firmware problems, which seems more likely, esp since Logi on the support forums recommends trying running the mouse without their software. I just tried that and so far after playing The Old Blood and a bit of net and desktop use, I've not had the cursor disconnect.

I certainly hope this is not acceptable to Logi that your mouse works better without than with their software, esp after having no problems for 2 yrs 9 months. The only problem is, I fear if they DO offer a replacement, I'll get a mouse that has even worse problems.

Does anyone here happen to know if when they offer a replacement under warranty, do you have to send them your mouse and wait for the replacement?