Windows 10: Having issues with display output after installing graphic card.

I'm building a cheapish gaming/home office PC and have ran into my first issue. It's a 7020 optiplex mini tower with a 4690 i5, 16 gb ram. I replaced the psu with a gigabyte 450w bronze. My brother had a leftover card he used for bitcoin mining several years ago rx 570 single fan blower style he gave me, he said he reset the bios to stock. My issue is when I installed the card I get no video output from either the cards hdmi port or the motherboard VGA port? With the card out of the pcie slot it boots as it should with display from the motherboard VGA. What am I missing here? Can someone tell me how to reset/check the cards bios? I also ordered a DP to hdmi adapter to double check the cards other ports. I've tried reseating the card and it also appears to power on fans start and the card warms up after system start

Windows 10 64 bit

I also downloaded the rx570 recommended drivers

:)

 

Issues with unsuitable graphics card after upgrading to Windows 10

Hi Deva,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing the graphics card on Windows 10, do let us know the following to assist you better:

• What is the make and model your device and graphics card?
• Is there any error message with this issue?

This issue might have occurred due to compatibility problem with the graphics card on Windows 10, try the below and check if it helps.

I suggest you to uninstall the existing display drivers, contact the graphics card Manufacturer's website, search for the latest drivers for the device and install them.

Steps to uninstall the drivers for the Display Adapter.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Uninstall.

You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to assist you further.

 

Windows 10 Graphics card error

Hi Standley,

Thank you for your response and sorry for delay in response.

I understand the inconvenience caused to you. We will help you to resolve the issue.

This issue might occur if the graphic card drivers are outdated.

I suggest you to reinstall the graphics card drivers installed on the computer from manufacturer's website and check if that helps fix the issue.

Refer to the following steps to uninstall Display Device from the Device Manager:

• Press Windows and X keys together.
• Click on Device Manager.
• Locate and Expand the Display Adapter.
• Right-click on the Display Device.
• Click on Uninstall.
• Restart the PC and install the graphics card driver.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

graphics card issue in Windows 10

Hi Harish,

Thank you for keeping us updated.

I would suggest you to follow the same steps above suggested by Jenith_James and select the previous operating system like
Windows 8/8.1 or Windows 7 and install it
and check if it helps.

Let's try the below steps and check if it helps to resolve the issue.

Method 1: I suggest you to update graphics drivers
following the below steps.

• Press Windows key + X and select Device Manager.
• Search for Display Adapters and expand it.
• Right click on the graphics driver and select
  Update driver software.

Method 2: Uninstall and Reinstall the
graphics card drivers and
update and check.

Refer: How
to install and update the drivers

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.