Windows 10: Having problem with Windows Defender Security Center

Hi guys, I am having a strange problem with Windows Defender Security Center in Windows 10 1709 (Build 16299.98). When I click on "Home" or "App & Browser control" WDSC will closes itself. No problem when click on "Virus & Threat Protection", "Device Performance & Health" & "Firewall & Network Protection". I am also able to run virus scan with Windows Defender. Event viewer log will shows error id 1000 (refer to attachment) when WDSC closes itself. I have ran SFC scanner & DSIM restore health with no error. Can't find any solution to my problem on web search. Hope some experts here can help me, thanks.

:)

 

norton vs windows defender security

I have windows 10 with norton and windows defender security center installed....can I uninstall windows defender security center so i have one security system

 

Windows 10 Insider Preview 15063.11 - Defender won't start, Admin access broken

The problem may be that there is a conflict between the two.

I am using Windows Defender Security Center and have removed the old Windows Defender and am having no problems.

 

Hi jhawk55.

While this idea does not get at root cause an inpace repair / upgrade solves a lot of issues. This will process will install V1709, FYI.

I would also do a complete data backup. It is a non destructive process but....

Repair Install Windows 10 with an In-place Upgrade

 

This thread had similar problems in 1703, including your error id 1000....

Windows Defender Security Center Won't Stay Open

...seems to have been a problem caused by having Norton as well. Do you have any other AV?

(post #20)

 

Thanks guys for replying...

@Bree, I have tried the suggestions in your links but problem is still there. I do not have other 3rd party Anti-virus. I do have Malwarebytes Pro which has being using with WD for many years without any issues.
@Caledon Ken, I have tried the in-place repair install but it did not solve the problem. It actually creates more issues for me that's why I restore back using backup image.

How I wish they have a reset command using Powershell or CMD just like Microsoft Edge...

 

What kind of problems did it create.

Unusual that it would cause any.

I see you have Malwarebytes. Have you tried uninstalling, as a test.

 

@Caledon Ken,
Problem is I cannot access the "Home" or "App & Browser control" functions and other settings in the WDSC (It closes as soon as I click on them).
Will try uninstalling Malwarebytes and see if it helps, thanks.

 

Hi guys, Uninstalled Malwarebytes, perform SFC scan & DSIM restore health but problem still exists. *cry

 

I've run out of ideas. The repair processes, all three of them, aren't resolving your issue.

You might try a clean boot or Safe mode and see if problem persists. If it resolves then a third party app is at fault.

Have the necessary boot media ready and your data backed up. While neither of these processes are destructive I've had members get into trouble trying them.

 

Hi guys, interesting find regarding the problem I encountered with WDSC on Microsoft forum.
Having problem with Windows Defender Security Center - Microsoft Community

 

So is yours related to High Contrast as mentioned?

 

Ah @Jhawk55, so it's the High Contrast bug! Yes, I investigated that one back on 24th Oct. The bug then prevented Defender Security Centre from opening at all.

windows defender security center dosn't start correctly

Since then we've had several cumulative updates and an update to the Defender Anitimalware Client. This has at least let Defender now open, with the side-effect that my testing now shows that the only high contrast theme that it works fully with is 'High Contrast White'. It's an improvement (of sorts) I suppose *Sad

Until they fix this properly, the only workaround is to switch to 'High Contrast White' or 'None' to use the affected parts of Defender, then switch back to your preferred theme once you are done.

 

@caledon, I have not tested yet since I am at work, will test out when I get back home.

@Bree, thanks for sharing with us your findings.

 

Updates, I confirmed that WDSC works fine in High Contrast Black mode. I also found that any color I changed to the High Contrast Black will breaks the WDSC again, unbelievable... Looks like I am stuck with using the default High Contrast Black mode for time being. Bye...