Windows 10: Having problems downloading and installing games from Microsoft Store on PC

Discus and support Having problems downloading and installing games from Microsoft Store on PC in Microsoft Windows 10 Store to solve the problem; Hi! Trying to install/update some games in microsoft store, but maybe after 1 or 2 gb of downloading it says "failed" i dont know whats the problem... Discussion in 'Microsoft Windows 10 Store' started by A.Svensson43, Dec 14, 2019.

  1. Having problems downloading and installing games from Microsoft Store on PC


    Hi!


    Trying to install/update some games in microsoft store, but maybe after 1 or 2 gb of downloading it says "failed" i dont know whats the problem ive been trying to search for it all over internet but i cant find anything, its quite annoying because i have quite bad internet speed so i often install/update games over night or something like that, but now with this problem i cant do that. Having problems downloading and installing games from Microsoft Store on PC 8f64d109-af0e-425b-b936-284586ab2d07?upload=true.png

    :)
     
    A.Svensson43, Dec 14, 2019
    #1
  2. Gino Des Win User

    can't download games from store

    Hi Krishna,

    You might be experiencing this issue because of a connectivity issue or the Microsoft Store cache is corrupted. In order to diagnose the problem, we suggest that you try the following methods:

    Method 1: Run the troubleshooter for Windows apps. This troubleshooter fixes problems that may prevent apps and games from downloading and installing correctly. To run the troubleshooter, kindly refer to the following article:

    Run the troubleshooter for Windows apps
    .

    Method 2: Manually reset the Windows Store app cache then try to download games again. To manually reset, follow the steps below:

    • Click Start.
    • On the search bar, type Command Prompt, and right-click Command Prompt
      from the results.
    • Click Run as administrator.
    • Type wsreset, and press Enter.

    We also recommend that you download and install any pending updates that need to be installed on the computer through

    Windows Update
    and check if it helps resolve the issue.

    If the issue persists, kindly send us a reply with the following information so we can further pinpoint the cause of this issue:

    • Do you only experience this issue when downloading a specific game from Microsoft Store? If yes, what is the name of the specific game you are trying to download?
    • Have you tried downloading the game by accessing
      Microsoft Store using your web browser
      ?
    • What other troubleshooting steps have you tried so far?

    Let us know how it goes so we can assist you further.
     
    Gino Des, Dec 14, 2019
    #2
  3. Install Microsoft Store Game In Specific Folder

    Hi,

    I understand that you want to organize your Windows 10 storage location. However, the feature you're looking for is currently not possible. We suggest sending feedback to Microsoft using Feedback Hub app. You can visit this
    article to know more details about it.

    Moreover, you could always choose a preferred location from the Store settings, or move installed content to a different drive. In case you have the OS installed on an SSD and have a dedicated drive for games, the feature will make it more convenient to
    download games to a dedicated drive before initiating the download.

    You can follow the steps below on how to install Windows Store apps on a separate drive:

    1. Open Settings.
    2. Click on System.
    3. Click on Storage.
    4. Under "Save locations," and on "New apps will save to," select the new drive location.

    Once you completed the steps, new apps you download from the Windows Store will now install automatically in the new location.

    If you need further assistance, don't hesitate to get back to us.
     
    Michelle Vil, Dec 14, 2019
    #3
  4. Having problems downloading and installing games from Microsoft Store on PC

    I cannot download Sea of Thieves on PC from microsoft store.

    Hi Christopher,

    Sorry for the delayed response. We identified this issue regards downloading Sea of Thieves from Windows Store App and we still working on it to fix the problem. As a workaround, we suggest following the steps below:

    • Cancel all existing download on the Store app.
    • Start the download of Sea of Thieves once again.
    • As soon as the download starts, immediately restart the computer.
    • After the reboot, do not launch the Store app instead wait for the passive download which you can check in the Action Center. Then it will automatically install by itself and then open the game without any issues.

    For any results, please let us know.
     
    Genevieve Cri, Dec 14, 2019
    #4
Thema:

Having problems downloading and installing games from Microsoft Store on PC

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