Windows 10: having problems with a microsoft mouse i purchased at best buy. it is out of return period...

the microsoft mouse i purchased this past october will not stop jumping on screen can you help me

:)

 

Returned the ASUS and purchased a Dell

I have made my decision and I am returning the Dell. After my money is refunded, I will have to do research and will have a choice on what to find that fits into my budget but better than the Dell. I hate returning things like this. It is so frustrating. I know a lot of you have recommended brands, models, and told me where to purchase a computer from, but if some of you could re-list some suggestions that would be very much appreciated. I need all of the help I can get with this.

 

Return of Microsoft Mouse from a Best Buy?

Hoping to get some help to get a refund or exchange of a Microsoft ARC TOUCH MOUSE BLACK, 1261563 RVF-0052 ($59.99) that I purchased at a Best Buy 11/04/19. I have the receipt and the defective item.

Can't seem to locate in the Microsoft website.

Thanks,

Chuck

 

Having periodic PC startup problems

Was not able to reply sooner because my periodic problem decided not to appear for a while. I tried your suggestion of holding down the power button 4-5 seconds and it worked. Problem is that this method did not cure my original problem, of course, but it did lessen the steps I have to take to get the computer to work properly. I am still hoping someone will have a solution other than wiping it clean then starting over again.