Windows 10: Having trouble logging into Microsoft Store

When I try to log into the Microsoft Store, it either says that something went wrong with Windows Hello or "We encountered an error. Please try signing in again later." This has been going on for a while now. Any help will be appreciated!

:)

 

Windows App Store trouble

Thank you for the update.

You might be facing this issue due to the account is not configured properly.
Kindly refer to the steps below on how to reconfigure your Microsoft account for the Windows store.

Sign out from the Windows Store

• Open the Windows Store app.
• Click on the user icon located at the top right hand side of the window.
• Click on Settings.
• In Settings, click on Your Account and then click on Sign out.
• Close the Windows store app, open it again, and check if an account is still logged in.
• Try logging in again with your Microsoft account.

If the issue still persists, we suggest to create a new local user account.

Refer to this
link for the steps on how to create a new local user account in Windows 10.

Kindly give us an update on how it goes and we will be glad to assist you further.

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Trouble downloading a game from Microsoft Store.

Hi Mott,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions regarding the query:

• Are you logging in using Microsoft Account credentials?
• Are you the administrator of the user profile?

Step 1: Apps from Windows Store can be downloaded when you are signing into your user account using Microsoft account. If you are not signing in using Microsoft account, you will be able to access Windows Store, but you cannot download any
apps from Windows Store.



If you already have a Microsoft account, sign in and check if you are able to download the apps from Windows Store.



If you do not have a Microsoft account, create one by signing up
and check if you are able to download the apps from the Windows Store.



Step 2: If the issue persist, I suggest you to run the
Windows apps troubleshooterand check if the issue is resolved



In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems with apps and the Store.



Write back to us for further assistance, we will be happy to assist.



Thank you.