Windows 10: HDD giving up for seemingly no reason. Weird CHKDSK results

Hiya tenforums, hoping you could give me some advice regarding a strange HDD issue.

My brother has been having trouble with his HDD (F: drive), it will "stop" at random when downloading files, running big programs or moving files. He says GTA V would fail to load maps at random points; and file transfers will cut out for several seconds, then start again, then stop. It doesn't cancel it just slows down to the point where nothing happens.

After a while the drive completely stops, crashes his games and the drive stops being recognised by windows. Restarting the PC brings it back, but it will disappear again if he tries to open anything. Sometimes it also causes file explorer to crash so he can't use the taskbar, and task manager shows "file manager" closing and opening, and it keeps going if force stopped.

He ran CHKDSK /r and SFC /scannow, both found and apparently fixed errors but the problem still persists. Cables have been swapped, reseated, wobbled with no effect.

He has had this problem before, but the logs pointed to a binding of isaac mod so he uninstalled it. After uninstalling that, it has worked fine for just over a month. Specs are the ones in my profile, I will add a zip folder containing all screenshots and logs that he has sent me. Apologies for not having the raw logs, but I can get them if needed

Any help, ideas, advice would be much appreciated. Thanks!

Windows version 1903 (OS Build 18362.836)

:)

 

chkdsk /f gives result of orphaned files

hi, I ran chkdsk /f on my external HDD which was attached to a wifi router and I am using HDD on remote access and for internal LAN sharing of files too. However, I got problem with the HDD after running chkdsk /f function and it results saying there
are 9 orphaned file and it tried to recover the files to original destination. I thought the problem was solved but in fact after a day or two, the problem of HDD crashing again and make the router inaccessible until I disconnect the hdd.

I wonder if anyone knows how to delete the orphaned files or recover them to another location first and then delete them once and for all, I know some chargeable recovery softwares may help eg EaseUs but this is not free. I would like to know if Microsoft
can help or not.

Thanks

Anthony

 

HDD Corrupt ?

Hi,

There are many possible reasons this issue is happening. We'd like to ask few questions below:

• What is the brand name of you Hard Disk Drive?
  
• How old is the HDD?
  

Since you already tried multiple troubleshooting steps, we suggest visiting the manufacturer's website. Find and download a hard drive diagnostic software to help resolve the issue.

Let us know how it goes.

 

unlock hdd

Hi Johan,

It is possible that your
HDD was unreadable
causing the error message to appear. We recommend that you perform these troubleshooting steps and check if there are any changes:

• 
  Shutdown
  your
  PC.
  
• 
  Unhooked
  the
  HDD
  and
  turn on
  your
  PC.
  
• 
  Reconnect
  your
  HDD
  and
  restart
  your
  PC.
  

If the issue persists, we suggest that you contact your
laptop/computer's manufacturer
for further assistance.

Update us on how it goes.

Regards.