Windows 10: HDMI Output quit working

We have been watching a series on Amazon Prime Video for 3 days and now my laptop just quit sending the screen video and audio through the HDMI port to our TV. Any ideas how to check or fix the HDMI port?

:)

 

ok got to work from hdmi and speaker but can output go from headset and hdmi

Hi,



Thank you for writing to Microsoft community forum.



To have a better understanding of the issue, please help us with the following information:

1. Are you trying to output Audio via HDMI/headset or to a speaker/headset connect to your HDMI device?
   

Meanwhile, I would suggest you to update the audio driver and set HDMI Device
as default device.



Regards,

 

HDMI audio output to Sony TV

Hi,

One possible reason why your HDMI audio output was not working due to outdated drivers. To isolate your issue, kindly answer the following questions:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when you tried to connect your computer to your TV?
• Have you tried updating your HDMI audio driver?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

 

HDMI Audio in NOT working

Hi Dustin,

We appreciate your interest in Windows 10.

Please try the methods below and check if it works.

Method 1:

I would suggest you to follow the steps and check.

Let’s first check if “HDMI Output” is selected as the default device.

Follow these steps:

• Click Start and select
  Control Panel.
• On the right hand side of the screen, under
  View by: click the drop-down icon and select Large icons.
• Click Sound.
• If you do not have the
  HDMI Output listed under “Playback” tab, right click in the
  playback window and select Show Disabled Device and
  Show Disconnected Device.
• If the HDMI Output option appears, right-click
  HDMI Output and select Default
  Device.

Now the audio must be playing on HDMI. If the issue persist, follow the below method.

Method 2:

I suggest you to update the HDMI device drivers. Refer the below link to check how to update drivers in Windows 10.

How to: Install and Update drivers in Windows
10

If the issue persist, try to update the recent HDMI drivers from the manufacturer’s website and check if the issue is resolved.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.