Windows 10: Headphone Audio Problems

I got a new pair of headphones and when I plug them in they work and the noise registers but I hear no audio. Also the mic isn't working. The window's troubleshooter updated the audio drivers and it didn't fix the problem. Any advice?

:)

 

[WTB][EU]   Beginner audiophile headphones

i would also recommend looking at the Audio Technica m50s if this is your first step into audiophile headphones.

most of the cans you listed will also need an amp to push them.

 

Move audio to one side for speakers but not headphones

Hello J1mmyth3F1sh,

Thank you for writing to Microsoft Community Forums.

• Is your headphones getting detected in the Playback settings?
  
• Are you trying to play the audio on both Speakers and Headphones at the same time?
  

Ideally, if you have configured Sound settings to play on your left speakers, the same goes with the headphones. The sound starts playing only on the left side of your headphones according to the settings changed.

Meanwhile, we can try configuring the headphones and change the balance level in the sound settings and see if it works. Kindly check with the steps listed below and see if it helps.

Method : Run audio test for your headphones.

• Open Control Panel from the Start menu and click on
  Sound.
  
• In the Sound window, click on your
  Headphones and select Configure option at the bottom left.
  
• By running the test, check if both sides of your headphones are working fine.
  

If that doesn’t help, I would suggest you to check with the audio balance by following the steps listed below:

• Open Sound settings from
  Control Panel, and right click on the Headphones to open its
  Properties.
  
• Click on Levels tab and select
  Balance button. In the Balance window, you can use the slider to balance both left and right headphones equally.
  

However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a
Feedback for this product so
that our developer team can look into this and check if it can be implemented in the future updates.

Regards,

Mala S

Microsoft Community - Moderator

 

Audio Problems

Hi Marc,

This issue might occur due to an outdated audio driver. We suggest that you try installing the latest audio driver from the manufacturer's website. Also, make sure that the Headphones option is set as default device. You may follow the steps below:

• Open Control Panel.
• Click Hardware and Sound.
• Select Sound.
• Under the Playback tab, right-click the Headphones option, and select
  Set as default device.

We would appreciate it if you could get back to us and provide us your feedback.

If you think this was useful, feel free to "mark it as an answer" to help those who are facing the same problem.