Windows 10: Headphone issues after reseting laptop

Okay so recently I reset my laptop (its an inspiron 13-5378) because I had too much unnecessary files. But now whenever I plug in my headphones, the sound still comes from the laptop speakers. I have to restart my laptop with the headphones plugged in for it to work. But even after that, the sound quality is bad, it feels.. off. But it works just fine on other devices. If anyone can help that'd be great

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:)

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Multiple Issues After Resetting Laptop

Hi,

I recently reset my laptop and since then I've been experiencing a whole host of issues:

• Windows search bar doesn't work
• Shop app won't open
• Won't allow me to change location settings
• Clock/calendar on my toolbar is unresponsive when I click on it

Any ideas what the problem might be, please? Advice / suggestions are very much appreciated!

Cheers,

 

Headphones, microphone issue.

Hi Alise,

This issue may be due to driver compatibility. We'd like to ask additional information to better assist you. Please answer the following:

• Are you getting any error message?
• When did the issue start?
• Were there any recent changes made prior to this?
• Have you tried using a different headphone to isolate the issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you set the headphone as the default device on your computer. Here's how:

• Open Control Panel.
• Select Hardware and Sound.
• Click Sound.
• Choose Headphones and click Set default button at the bottom.
• In some cases, there is no headphone option alone, but Speakers/Headphone. If that’s the case, select that and click
  Set default button at the bottom.
• Press OK.

If the issue persists, then you can update your driver by following the steps
here.

Feel free to respond if the provided steps work for you.