Windows 10: Headphone not working even though it is dected by windows 10

Hi

I'm using windows 10 64-bit and 1 year old Asus gaming Laptop model GL704GV


My 3.5 mm audio Jack headphone suddenly stopped making sound yesterday even though windows 10 still detect it. I tried many other headphones and same problem. WIndows detect that there is headphone plug-in but with no sound.


THere is no problem with any of my headphones, they work fine wither other devices



I don't know if this software or hardware problem in the laptop. But if it is hardware problem then why laptop still detects the heaphone when I plug it in the laptop !


I tried uninstalling and installing audio driver and even restoring windows to previous state. None of these worked. My laptop speaker works fine. Bluetooth headphone works fine. Only headphone with 3.5 mm Jack does not work it is detected by windows 10 but no sound.

:)

 

Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

my computer speakers are still playing even though my headphones are plugged in?

Hi William,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing sound from headphones, do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What is the exact issue you are facing with DVD when you say: when I try to watch a dvd that doesn't happen ?
• What are you referring to when you say: my headphones work fine without my computer speakers playing?
• How exactly are you trying to connect the headphones?

Try the below and check if it helps.

Step 1: I suggest you to change the settings for Playback devices and check if it helps

• Connect your headphones.
• Right click on the Volume/ Speaker icon and click on
  Playback devices.
• Right click on an empty space and check mark both
  Show disconnected devices and Show disabled devices.
• Double click on Headphones and make sure that the microphone is
  enabled under Device usage.
• Click Ok, and then click on Set default option
  to check if it helps.

Step 2: I suggest you to all the pending Windows updates on your device.

Steps:

1. Connect to the internet.

2. Press
Windows key and type updates.

3. Click on
Check for updates.

4. Under
Windows Updates, click on Check for updates.

5. Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue with the required information, we will be happy to help you.

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank