Windows 10: Headphones aren't working

I need help trying to fix my audio problems, I've run every troubleshooter that is relevant, tried to install legacy hardware, tried to install the audio driver from my motherboard manufacturer's website (it caused my computer to bluescreen) and scoured a hundred forum posts. I can't seem to fix the issue, but my headphones (that are maybe a week old) aren't working at all. They aren't being detected, which makes me think that it is a driver issue. I've even tried wiping the drive and reinstalling Windows today, didn't help. The HD Audio Controllers are listed under system devices instead of audio devices and one has a code 10 presenting this error.


In the events, it gives me this error:


Device PCI\VEN_8086&DEV_A348&SUBSYS_87231043&REV_10\3&11583659&0&FB had a problem starting.


Driver Name: hdaudbus.inf

Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

Service: HDAudBus

Lower Filters:

Upper Filters:

Problem: 0xA

Problem Status: 0xC0000001


I have checked in services to see if Windows Audio is running and it is, and I am able to play audio from the speakers on my monitor, but cannot seem to use the headphones. Any help would be appreciated and I will try to respond ASAP.


System specs:

Motherboard: ASUS ROG Strix H-370I Gaming

CPU: Intel Core i5-8600K

Graphics Card: ASUS DUAL 1060 6GB

System: Windows 10

HDD: A generic WD 1TB

:)

 

Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

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