Windows 10: Headphones/audio issues

Discus and support Headphones/audio issues in Windows 10 Drivers and Hardware to solve the problem; Video playback is only going through speakers, will not play through headphones. received test notes through headphones, so they do work, how do I fix... Discussion in 'Windows 10 Drivers and Hardware' started by RichardKJ_560, Mar 25, 2020.

  1. Headphones/audio issues

    Video playback is only going through speakers, will not play through headphones. received test notes through headphones, so they do work, how do I fix video playback to work properly?

    RichardKJ_560, Mar 25, 2020

  2. Headphones not working and Realtek HD Audio Manager


    Thank you for updating us on the above issue.

    Please reply:

    • Did you check if your headphones work on other device?
    • Did you check if your headphone drivers are detected under Device manager?

    I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

    • Press Windows logo + X keys on the keyboard select
      Device Manager from the options.
    • Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
    • Right-click on the headphone driver and select Update this software
    • Follow the on-screen instructions and wait for the update to complete.
    • Close the window after the update is complete and check if the changes are effective.

    If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

    Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

    Thank you.
    Likhitha V, Mar 25, 2020
  3. [WTB][EU]   Beginner audiophile headphones

    i would also recommend looking at the Audio Technica m50s if this is your first step into audiophile headphones.

    most of the cans you listed will also need an amp to push them.
    THRiLL KiLL, Mar 25, 2020
  4. Mala_S Win User

    Headphones/audio issues

    Move audio to one side for speakers but not headphones

    Hello J1mmyth3F1sh,

    Thank you for writing to Microsoft Community Forums.

    • Is your headphones getting detected in the Playback settings?
    • Are you trying to play the audio on both Speakers and Headphones at the same time?

    Ideally, if you have configured Sound settings to play on your left speakers, the same goes with the headphones. The sound starts playing only on the left side of your headphones according to the settings changed.

    Meanwhile, we can try configuring the headphones and change the balance level in the sound settings and see if it works. Kindly check with the steps listed below and see if it helps.

    Method : Run audio test for your headphones.

    • Open Control Panel from the Start menu and click on
    • In the Sound window, click on your
      Headphones and select Configure option at the bottom left.
    • By running the test, check if both sides of your headphones are working fine.

    If that doesn’t help, I would suggest you to check with the audio balance by following the steps listed below:

    • Open Sound settings from
      Control Panel,
      and right click on the Headphones to open its
    • Click on Levels tab and select
      button. In the Balance window, you can use the slider to balance both left and right headphones equally.

    However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a
    Feedback for this product so
    that our developer team can look into this and check if it can be implemented in the future updates.


    Mala S

    Microsoft Community - Moderator
    Mala_S, Mar 25, 2020

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