Windows 10: headphones keep disconnecting and sound settings doesn't respond

before my computer worked fine until today, my headphones keep disconnecting and reconnecting microphone too at very high speeds. When I try troubleshooting it doesn't let me and it says "Something went wrong on our end. We're working on it." all other settings work except for the sound settings, maybe it just my computer case. Has this happened to anyone else? and does anyone know how to fix it?

:)

 

wireless headphone connected but sound disconnecting repeatedly

Hi Armyn,

There are various factors why sound may disconnect while using wireless headphone. It can be due to outdated sound drivers or corruptions. To better isolate your concern, kindly answer the following questions:

• Have you made any recent changes before this issue occur?
• Have you tried updating you sound drivers?
• Have you tried using another headphone and check if the issue still persist?

In the meantime, we suggest that you run the troubleshooter for Hardware and Devices. This will identify and diagnose technical issues. Follow these steps:

• Press Windows key + X on your keyboard and select
  Control Panel.
• On the upper right part of the Control Panel window, type
  Troubleshooting.
• Select Troubleshooting.
• Click View all.
• Click Hardware and Devices and follow the prompt to proceed with the troubleshooter.
• Restart your PC and check if the issue still persist.

Let us know if this works for you and if you need further assistance.

 

Wireless (bluetooth) headphones disconnect, reconnect without sound if pc stops playing sound

Windows version: 10 pro, version 10.0.17134 Build 17134 (according to system information)

headphone brand: 3sixT wireless bluetooth headphones

Issue:

Headphones connect to laptop (surface laptop), listed in bluetooth settings as connected for voice,music

If I don't start playing any sounds (music, youtube etc) in the next ~30 seconds after connecting, the headphones alert me that they have disconnected and reconnected, but now they list only voice connected. Same thing happens if I was listening to something
and stop/pause it for too long.

They are no longer available in the audio output changer in task bar when this happens.

The device manufacturer (3sixT) does not provide any custom drivers and they seem to use the standard bluetooth headphone drivers available on whatever system they are connected to.

These headphones connect without issues to my phone (android); issue only seems to be with my laptop.

Unable to find many discussions of similar issues, and those that I could used outdated advice / settings that no longer exist (one suggested something in power settings for the device under the device manager page, but that setting doesn't exist now...)

Any ideas how I can resolve? (EG, headphones don't disconnect and reconnect without sound if sounds stop playing?)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?