Windows 10: Headphones shown in "Other Devices" but not in Audio

I have used my headphones on this computer for a year plus but now it stopped working.


I have updated all of my drivers

I have updated my computer & Windows 10

I have uninstalled and reinstalled the Headphones to Bluetooth


Whenever I connect the headphones, the PC says that I am ready to go but the headphones continue to blink as if they are not actually connected.

I have not been able to have sound on my computer for almost a week now.

:)

 

Headphones not working and Realtek HD Audio Manager

Hi Cheriah,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

Before assisting further, I would like to ask you few questions:

• Did you check if the headphones get detected under Device manager?
• Did you try installing the headphones driver on the PC?
• Does the headphones work fine when connected to other computer?

You may be facing the above issue due to some of the system components conflicting with the headphones driver on the computer. You might also face the above issue if there is any hardware components missing from the headphones due to pulling the device
abruptly.

Method 1: I suggest you to check if the headphone works on connecting to other computer. If the device works without any issues on other PC’s, I suggest you to download and install the latest and most compatible audio
drivers for Windows 10 OS from the device manufacturer’s website and check if the issue is resolved.

Method 2: Set your headphone as your default audio device. To do so, follow these steps.

• Right-click on the speaker icon on your taskbar.
• Select "Playback Devices".
• On a empty space, right click and select both Show Disconnected/Disabled Devices
  
• Check if your headphone is shown in the devices list.
• If yes, right click on it select and Set as default device.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

 

Audio Headphone not working (headphone Option)

Hi Manoj,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you.

This may occur due to outdated drivers or the headphones are not set as default player. Try the following methods and check.

Method 1: Run the Troubleshoot Hardware and Devices.



Hardware troubleshooter reviews, diagnose and identifies operational or technical problems within a hardware device.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

Method 2: Set your headphone as your default audio device. To do so, follow these steps.

• Right-click on the speaker icon on your taskbar.
• Select "Playback Devices".
• On a empty space, right click and select both Show Disconnected/Disabled Devices
  
• Check if your headphone is shown in the devices list.
• If yes, right click on it select and Set as default device.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.

 

Headphones not working and Realtek HD Audio Manager

Hello,

Thank you for updating us on the above issue.

Please reply:

• Did you check if your headphones work on other device?
• Did you check if your headphone drivers are detected under Device manager?

I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.