Windows 10: Headphones stopped working all of a sudden at work

Discus and support Headphones stopped working all of a sudden at work in Windows 10 Drivers and Hardware to solve the problem; I had an issue where my headphones suddenly stopped working, and while troubleshooting went through all the possible online solutions: making sure... Discussion in 'Windows 10 Drivers and Hardware' started by Doublepolaroid, May 21, 2019.

  1. Headphones stopped working all of a sudden at work


    I had an issue where my headphones suddenly stopped working, and while troubleshooting went through all the possible online solutions: making sure drivers were updated, sound was on and off mute, checked the sound setting for correct default etc., all to no avail. I found an interesting solution; after logging out before signing into my profile there is a sound option on the start screen that had somehow been muted, after unchecking the mute the sound works fine once again. Hope this helps someone else, this was driving me crazy for several days.

    :)
     
    Doublepolaroid, May 21, 2019
    #1
  2. nvcw727 Win User

    Audio sound not working on speakers/or headphones. No sound


    Yesterday my audio worked fine on both my speakers on my laptop (Dell Inspiron/N5110) and headphones. Then all of a sudden they stopped working. I have made sure that all the volumes are not muted. I did a troubleshoot on playing audio and it said low audio device volume detected, but when I increase the volume, nothing happens. Any one have any suggestions?
     
    nvcw727, May 21, 2019
    #2
  3. Headphones not working.

    Hi Haylee,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand your concern about accessing the headphones on your device. We will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • What is the make and model of your device?
    • What are the troubleshooting steps you have tried to resolve the issue?
    • How have you connected the headphones to your device?
    • Were you able to see if the headphones detected on your computer?

    As a work around, try the below and update us the status of this issue:

    • I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
    • If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

    I recommend you to install all the pending updates on your device and check if it helps.

    Steps:

    • Connect to the internet.
    • Press Windows key and type updates.
    • Click on Check for updates.
    • Under Windows Updates, click on Check for updates.
    • Try to install the updates being shown.

    Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.
     
    Deepika Gowda, May 21, 2019
    #3
  4. Ivy Mun Win User

    Headphones stopped working all of a sudden at work

    Speakers and headphones work at the same time

    Hi.

    Let us isolate your concern by answering these few questions.

    • Have you tried connecting your headphones directly to your desktop?
    • Does your speaker work normally when connected to your desktop?
    You may try the following steps to help resolve your concern:

    • Unplug or Disconnect your speaker from the desktop.
    • Connect your headphone directly to the desktop.
    If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

    Let us know how it goes.
     
    Ivy Mun, May 21, 2019
    #4
Thema:

Headphones stopped working all of a sudden at work

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