Windows 10: Headset Hands free telephony

Hi. I have been using my headset with my Windows 10 PC for a while now. But the sound quality went bad and I searched for a solution in youtube. I was told to go to devices and printers and go to properties of the headset and then uncheck the Hands-free telephony box. After doing the above, the sound got fixed but created a new problem. The pc is not detecting my headset's microphone at all and it classified the headset as headphones without microphone. Please provide a solution to this.

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Bluetooth Headset unable to switch between "hands-free" and Stereo

I had what seems to be a fairly common problem with my Bluetooth headset. the audio would sound canny and horrible most of the time. i found a solution that said to uncheck the "Hands-free Telephony" box under the services tab, in devices, for the headphones.
doing so allowed me to switch from the "hands-free AG audio" to "stereo" version of my headphones in the playback tab. unfortunately this also disables the microphone on my headset. Now i am unable to switch back from stereo to the hands-free AG audio version,
even when rechecking the "hands-free telephony" box, completely locking me out from using my mic. at least the audio sounds good now, but i would like the ability to use my microphone.

 

Headset not working

Hello,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. What is the make and model of the headset?
   
2. What is the make and model of the PC?
   
3. Have you tried using the headset in a different audio port?
   
4. Have you tried using the headset on a different PC?
   

As you have mentioned you have tried some steps, may I know, what are the troubleshooting steps you have tried?



Also, if you are using a headset with built in Microphone, I suggest you to follow the steps mentioned below.

1. Right click on the Speaker icon on the bottom right hand corner of the screen.
   
2. Click on Sounds and under
   Recording Devices select the Microphone.
   
3. Click on Properties and select
   Listen tab.
   
4. Check the box Listen to this device.
   
5. Now select the Default Playback Device under
   Playback through this device menu.
   
6. Click on Apply and then OK.
   
7. Click on OK.
   

We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator