Windows 10: Headset with no sound during calls

Discus and support Headset with no sound during calls in Windows 10 Drivers and Hardware to solve the problem; Hi, I'm using the Sony WH-1000xm4 headphones, I run Win10 20H2 build 19042.630 last updated on a Razer Blade 15 2020. On a normal use there is NO... Discussion in 'Windows 10 Drivers and Hardware' started by Steoeo, Dec 2, 2020.

  1. Steoeo Win User

    Headset with no sound during calls


    Hi,
    I'm using the Sony WH-1000xm4 headphones, I run Win10 20H2 build 19042.630 last updated on a Razer Blade 15 2020.

    On a normal use there is NO PROBLEM at all, the sounds are great, I can hear everything and if I go to playback devices on sound settings I can see the "test" bar on the side working.

    The problem starts when I am on a call I'm using Discord but I have the same problem with skype, zoom or any other call program. People can hear me but I cant hear any sound at all.

    Those are my settings I ticked the same boxes in both the Hands-free version and the normal one in both recording and playback

    Headset with no sound during calls 58c8717f-d6b3-43c7-b02d-7cd97053cb42?upload=true.png

    Headset with no sound during calls 1d139e63-54a6-4213-b27d-2a69e74ab257?upload=true.png

    Headset with no sound during calls 2721a3a8-28f5-4f77-8c4a-4c65519e2e6e?upload=true.png

    Headset with no sound during calls e4072e25-e187-4a00-be2f-f85a5246ec45?upload=true.png


    If I use the Hands-Free Handset version from the playback devices, the sound is all muffled.
    Now, I tried upgrading/deleting/forgetting/reconnecting device and drivers, I run the troubleshooter no problem found, I tried to change settings on the call program. Nothing worked.
    I read about a solution where I had to Disconnect the Headset device WH-1000XM4 Hands-Free AG Audio from playback, I tried it and solved the problem, I could hear both the call and other sounds BUT doing that disconnected the microphone from the headphones.
    Help me out guys, I'm going crazy.

    :)
     
    Steoeo, Dec 2, 2020
    #1
  2. cadaveca Win User

    Good surround sound headset

    I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue Headset with no sound during calls :p
     
    cadaveca, Dec 2, 2020
    #2
  3. Solaris17 Win User
    Good surround sound headset

    I appreciate it I was more looking to see if anyone knows something that can fit my bill in that budget. Trust me I know all about the $300 range and even considered audio technica m50x with a condenser mic *Stick Out Tongue Headset with no sound during calls :p
     
    Solaris17, Dec 2, 2020
    #3
  4. Headset with no sound during calls

    Headset not playing sounds after mute and unmute

    Hi,

    Thank you for posting the query on Microsoft Community.

    Before we proceed, I would like you to answer the following question:


    • Did you connect your headset to any other device and check if the issue re-occurs?
    I suggest you to set your headset as default and check.To do so, please follow the steps below:


    • Type sound in the search bar.

    • Right click on
      headset/microphone
      , click on default.
    If issue persists,

    As you said with other headset it is working fine,so,the issue might occur with your headset only.

    In that case, I recommend you to contact the headset support.

    You can also refer this article

    http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    Please get back to us with the updated status. WE will be happy to assist you further.
     
    Amrita Bhattacharjee, Dec 2, 2020
    #4
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Headset with no sound during calls

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