Windows 10: Headset with no sound during calls

Hi,
I'm using the Sony WH-1000xm4 headphones, I run Win10 20H2 build 19042.630 last updated on a Razer Blade 15 2020.

On a normal use there is NO PROBLEM at all, the sounds are great, I can hear everything and if I go to playback devices on sound settings I can see the "test" bar on the side working.

The problem starts when I am on a call I'm using Discord but I have the same problem with skype, zoom or any other call program. People can hear me but I cant hear any sound at all.

Those are my settings I ticked the same boxes in both the Hands-free version and the normal one in both recording and playback










If I use the Hands-Free Handset version from the playback devices, the sound is all muffled.
Now, I tried upgrading/deleting/forgetting/reconnecting device and drivers, I run the troubleshooter no problem found, I tried to change settings on the call program. Nothing worked.
I read about a solution where I had to Disconnect the Headset device WH-1000XM4 Hands-Free AG Audio from playback, I tried it and solved the problem, I could hear both the call and other sounds BUT doing that disconnected the microphone from the headphones.
Help me out guys, I'm going crazy.

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Good surround sound headset

I appreciate it I was more looking to see if anyone knows something that can fit my bill in that budget. Trust me I know all about the $300 range and even considered audio technica m50x with a condenser mic *Stick Out Tongue

 

Headset not playing sounds after mute and unmute

Hi,

Thank you for posting the query on Microsoft Community.

Before we proceed, I would like you to answer the following question:

• 
  Did you connect your headset to any other device and check if the issue re-occurs?
  

I suggest you to set your headset as default and check.To do so, please follow the steps below:

• 
  Type sound in the search bar.
  
• 
  Right click on
  headset/microphone , click on default.
  

If issue persists,

As you said with other headset it is working fine,so,the issue might occur with your headset only.

In that case, I recommend you to contact the headset support.

You can also refer this article

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Please get back to us with the updated status. WE will be happy to assist you further.