Windows 10: health check

Discus and support health check in Windows 10 Support to solve the problem; Every pc I have tried it says no but doesnt say why the i7 with 8 gig ram says its meets specs but wont run 11 not much help if it doesnt say whats... Discussion in 'Windows 10 Support' started by Samuria, Jun 25, 2021.

  1. Samuria Win User

    health check


    Every pc I have tried it says no but doesnt say why the i7 with 8 gig ram says its meets specs but wont run 11 not much help if it doesnt say whats wrong we did have same when 10 came out

    :)
     
    Samuria, Jun 25, 2021
    #1
  2. Jaune Bel Win User

    Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

    We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
    Account:

    • Right-click on the Start button.
    • Select Command Prompt (Admin).
    • Type the net user administrator /active:yes and hit
      Enter
      .

    After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

    Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

    Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

    • Right-click on the Start button.
    • Select Command Prompt (Admin).
    • Type the net user administrator /active:no and hit Enter.

    Let us know how it goes and we'll assist you further.
     
    Jaune Bel, Jun 25, 2021
    #2
  3. Linda.y Win User
    Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

    Thanks Jaune . I performed the first 3 steps in my built-in administrator account & did get the Health Report back for this account. However I did not perform the second set of 3steps as I do not understand it & have fear that it would remove the newly
    emerged Health Report. I tried perform the first 3 steps on my second administrator account which did bring the Health Report, on finding later that Health Report is no longer available on my built-in admin. account

    Despite this, this is the best advice so far as all other answers like performing a clean boot, starting in a safe mode did not work for me at all.

    Jaune, will you please help me further to fix the "add new user account" problem. None of the admin account will respond to my click on add account. I want to remove the second admin account where no Health report is available, hopefully to have the issue
    fixed when I add it back on. Is there a maximum no. of user accounts in the laptop? I want to see that I can add to replace user account removed due to problematic performance
     
    Linda.y, Jun 25, 2021
    #3
  4. Anna Bon Win User

    health check

    Device Performance & Health feature

    This can be an issue with the old driver, update or hardware. However, for us to fully identify what is causing the issue, we may need to perform some troubleshooting steps. Please follow the steps below and check if it helps:

    Step 1: Use System File Checker to check for system file corruption.

    • Right-click (or press and hold) the Start 
      button, then select Command Prompt (Admin).
    • Enter sfc/scannow(note the space between "sfc" and "/").
    Step 2: Perform a clean boot. It will start Windows by using a minimal set of drivers
    and start up programs. It will also eliminate software conflicts that could occur when you install a program, or an update, or when you run a program in Windows.

    Once done, check if your Device Performance & Health will work and generate a report.

    Let us know the result of the suggested steps.

    Thank you.
     
    Anna Bon, Jun 25, 2021
    #4
Thema:

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