Windows 10: HEIF and HEVC Media Extensions

Discus and support HEIF and HEVC Media Extensions in Windows 10 Software and Apps to solve the problem; Bought these and cant find them. When i go to my purchase, it says it was already installed on my PC. When i click "Launch", it brings me to the... Discussion in 'Windows 10 Software and Apps' started by ilanavitsur, Jul 4, 2020.

  1. HEIF and HEVC Media Extensions


    Bought these and cant find them. When i go to my purchase, it says it was already installed on my PC.​

    When i click "Launch", it brings me to the "movie & TV" page and nothing shows.

    :)
     
    ilanavitsur, Jul 4, 2020
    #1
  2. AnaCamps Win User

    HEIF AND HEVC Media Extensions

    Hi Mylobotomy ,

    My name is Ana. I am an Independent Advisor. Thanks for contacting our support.

    To know if the extensions are installed before you go on the pc to:

    Settings> Apps> Apps & features.

    and search the extensions list.

    The only caveat about HEIF is that files using HEVC codecs requires modern hardware, such as Intel 7th Gen Core processors and newer graphics cards. Otherwise, the extension will not work as expected when playing videos.

    https://www.windowscentral.com/how-open-heic-an...

    Let me know if I help

    Regards

    Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
    any product advertised on the sites before you decide to download and install it.
     
    AnaCamps, Jul 4, 2020
    #2
  3. Peer_Sam Win User
    How to download HEIF and HEVC Media extensions

    Hi,



    Thank you for writing to Microsoft Community Forums.



    You can download your purchased items from Windows Store app. Launch the app on your Windows 10 computer, log into the Microsoft account which the purchase is associated with, search the application name and download it. Alternatively,
    you can click on the links below, login with your Microsoft account credentials to download the apps.



    HEVC Video Extensions

    HEIF Image Extensions



    Regards,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Jul 4, 2020
    #3
  4. Naresh_K Win User

    HEIF and HEVC Media Extensions

    HEIF Image Extensions

    Hi,



    Thank you for writing to Microsoft Community



    High Efficiency Image File (HEIF) format is used for photos to keep down file sizes. It can also use the codes like HEVC to significantly improve file compression, while providing a netter image quality. I would request you to install the codecs:

    HEIF Image Extensions
    and

    HEVC Video Extensions from Device Manufacturer
    .



    If you are having issues installing like you mentioned query, I would suggestion you to follow the troubleshooting steps provided here:

    Fix problems with apps from Microsoft Store
    .



    Regards,
     
    Naresh_K, Jul 4, 2020
    #4
Thema:

HEIF and HEVC Media Extensions

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