Windows 10: Hello Community! I'm unable to log into my Dell laptop. Message on screen: You've entered...

Hello Community! I'm unable to log into my new Dell laptop. It's asking for a 'Challenge Phrase' which I don't have. It's telling me I've entered an incorrect PIN several times. It also stated that - To try again enter A1B2C3 below. which I did then it's asking for a PIN which I don't recall having. I'm certain I did something wrong. Thanks everyone for any help & direction.

:)

 

Microsoft Hello

Hello,

Thank you for writing to Microsoft Community Forums.

1. Have you made any changes on your computer prior to this issue?
   
2. Do you have access to another administrator account on your computer?
   
3. Have you recently updated or upgraded your pc?
   

I suggest you try to login using the onscreen keyboard and enter your credential carefully and check if that helps. Follow the below steps to use on screen keyboard.

1. Select the Ease of Access
   button in the lower-right corner of the sign-in screen.
   
2. Select On-Screen Keyboard.
   

Reply with the information, so that we can help you further.

Sandeep Kumar M

Microsoft Community – Moderator

 

Laptop with broken screen How much?

I would like suggestions and look in local stores. I dont wanna buy a laptop from someone online. Sorry. But could be a good idea if you asked him about the performance on older games. Gonna make a list ofall laptops people suggest me.

Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd

 

Black screen on Windows 10, unable to log-in with error: "Preapring Automatic Repair"

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description, I understand that you are facing black screen errors and unable to log-in.

Provide us the additional information to assist you better with this issue:

• What is the exact error message/ error code of this issue?
• Have you made any changes to the operating system prior to this issue?

As a workaround, I suggest you to remove all the external devices being connected (except mouse and keyboard), try hard reboot the device and check the status of this issue.

As you are unable to log-in to the desktop with black screen, I suggest you to try the troubleshooting steps provided in the below Microsoft article and check if it helps.

Troubleshoot black screen problems (click on
Black screen and not signed in to Windows 10)

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.