Windows 10: Hello Face ID not working

Seeing this error even with the latest 20H2 update. Any ideas? The webcam is Logitech Brio 4K stream edition.


Faulting application name: BioEnrollmentHost.exe, version: 10.0.19041.488, time stamp: 0xecace87b

Faulting module name: KERNELBASE.dll, version: 10.0.19041.572, time stamp: 0x1183946c

Exception code: 0xc000027b

Fault offset: 0x000000000010b65c

Faulting process id: 0x3764

Faulting application start time: 0x01d6b8237c876fa0

Faulting application path: C:\WINDOWS\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 055df4e6-650a-4472-b983-e04c3508d7d1

Faulting package full name: Microsoft.BioEnrollment_10.0.19041.423_neutral__cw5n1h2txyewy

Faulting package-relative application ID: App

:)

 

Face ID not working in Surface Pro 6

Hi,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use the Face ID on your Surface Pro 6, we will look into this for you. We would like to know if you are aware of any changes on the computer recently.



However, I suggest you to refer the steps mentioned below and check if that helps in resolving the issue:



Method 1: Resetting Windows Hello Biometric Database



You can try resetting the Windows Hello Biometric Database and check if that helps. Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type services.msc and click on
   OK.
   
3. Look for Windows Biometric Service, double click on it and click on
   Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the
   WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the
   Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

Method 2: Installing Windows Hello Face Driver



If method 1 didn’t help. You can try to reinstalling the Windows Hello Face Driver. Follow the steps mentioned below:

1. Press Windows key + E, to open
   File Explorer.
   
2. Navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
   
3. Look for HelloFace.inf and
   HelloFaceMigration.inf file, right click on each file and select
   Install.
   
4. Restart the computer.
   

For additional information, you may also refer the article
Troubleshoot problems with Windows Hello on Surface.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello face id not working

Windows Hello Face ID setup is not working even though the camera and IR blaster is working. I'm bemused by the situation.

When I go to the face id setup for it to scan my face, the prompt saying "make sure your face is centered" just lingers there without showing the white box and white dots to telegraphing your face to be able to recognize your face for the next upcoming time.

The computer I'm using is a ASUS ZenBook UX333FA - AB77

Windows Build : Windows 10 Pro - Version 1903 (OS build 18362.418)

I tried to edit group policy method, local machine method(AllowPINLogon, set value to 1),

remove the initial setup (as it was working before, before I restarted the computer as it said "couldn't use camera"), when the reboot happened. I'm just asking for help, because I just got the computer a week ago and every should be up to par.

Thanks - Eric