Windows 10: Hello Face stop working

Discus and support Hello Face stop working in Windows Hello & Lockscreen to solve the problem; After update camera doesn't work with Hello Face device. Have Device ROOT\WindowsHelloFaceSoftwareDriver\0000 had a problem starting. Driver Name:... Discussion in 'Windows Hello & Lockscreen' started by AlexpovFiCy, Mar 9, 2021.

  1. Hello Face stop working


    After update camera doesn't work with Hello Face device. Have


    Device ROOT\WindowsHelloFaceSoftwareDriver\0000 had a problem starting.

    Driver Name: oem142.inf
    Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
    Service: WUDFRd
    Lower Filters:
    Upper Filters:
    Problem: 0x15
    Problem Status: 0xC00000BB


    Roll back to oem122.inf didn't help


    Device status - This device is working properly.


    Also had "device needed some action" somewhere

    :)
     
    AlexpovFiCy, Mar 9, 2021
    #1

  2. Windows Hello Face stopped working

    After installing Windows 10 1909 Update KB4551762 and restarting my M/S Surface Book 2 the Windows Hello Face login would not work. I logged on with my PIN, went to settings/accounts to check my Hello/Face Sign In. Message advises that Windows could not find a camera compatible with Windows Hello Face. Prior to the Update Windows Hello Face was working. Would appreciate any feedback on how to resolve this issue
     
    PhoenixBots, Mar 9, 2021
    #2
  3. GaryT123 Win User
    Windows Hello Face Stopped Working

    I bought the surface laptop 3 back in November and hello face was working great. Then one day in February when I open my laptop, it asked for my pin and the the hello face option was no longer listed. In the settings for Hello Face, I get a message saying
    "This option is currently unavailable - click to learn more." and directly below that it says "Something went wrong. Try again later." The options for improve recognition and remove are both grayed out. I've reached out via DM and phone call to Microsoft and
    the technician told me it was a recent Windows update that caused the issue. I was told to reinstall windows, which I did and it would fix the problem for a couple of startups on the same day and eventually stops working again. I've reinstalled windows twice
    now and it'll still the same issue. Is anyone else experiencing this as well?
     
    GaryT123, Mar 9, 2021
    #3
  4. Edwin Win User

    Hello Face stop working

    windows hello face problem...

    List of Windows Hello supported Dell Laptops:


    Hello Face stop working [​IMG]
     
    Edwin, Mar 9, 2021
    #4
Thema:

Hello Face stop working

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