Windows 10: Hello Facial Recognition Stopped working for my new Surface 3 Laptop

Discus and support Hello Facial Recognition Stopped working for my new Surface 3 Laptop in Windows Hello & Lockscreen to solve the problem; Hello, I got this laptop a few weeks ago and all of a suddon the facial recognition stopped working. I read some forms to stop and restart the... Discussion in 'Windows Hello & Lockscreen' started by TylerMckibbon, May 1, 2020.

  1. TYLERMCKIBBON
    TylerMckibbon Win User

    Hello Facial Recognition Stopped working for my new Surface 3 Laptop


    Hello,



    I got this laptop a few weeks ago and all of a suddon the facial recognition stopped working. I read some forms to stop and restart the biometrics driver but the driver for some reason doesn't exist anymore on my device manager... it looks like it has been deleted.


    I am trying to figure out where I can download this Driver and reconfigure my Windows Hello Face..


    Can someone please help me out and provide me with the steps to fix this. I really don't want to send my computer in for repair as it is obviously still under the 1 year warranty.


    Any information would help.



    Thanks,

    :)
     
    TylerMckibbon, May 1, 2020
    #1
  2. JAY JAP
    Jay Jap Win User

    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, May 1, 2020
    #2
  3. SUNNY100BT
    Sunny100BT Win User
    Windows hello facial recognition has stopped working,biometrics missing.

    Window Hello facial recognition has stopped working .I have tried all the advice I can find on the web to fix it ,but have managed to remove the biometrics from the device manager list. I've searched for a replacement download but couldn't find anything.
    I'm using a Surface Pro 4. Any Suggestions?
     
    Sunny100BT, May 1, 2020
    #3
  4. ANNGUARINIELLO
    AnnGuariniello Win User

    Hello Facial Recognition Stopped working for my new Surface 3 Laptop

    Hello Facial Recognition

    Does the new Surface Book 2 have Hello Facial Recognition?
     
    AnnGuariniello, May 1, 2020
    #4
Thema:

Hello Facial Recognition Stopped working for my new Surface 3 Laptop

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