Windows 10: hello , microsoft i want to ask about the black screen that pops out on my screen how can...

hello , microsoft i want to ask about the black screen that pops out on my screen how can you help me.

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black screen popping up and disappearing

Hi Ali,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues wit black screen after upgrading to Windows 10, do let us know the following to assist you better:

• What is the make and model of your device?
• Are you able to boot the device to desktop?
• How have you upgraded to Windows 10?
• Were you able to see any error message with respect to this issue?

The black screen issue might have occurred due to corrupted or missing drivers for display adapter while upgrading to Windows 10.



I suggest you to refer to the steps in the Microsoft article check if it helps.

Refer: Troubleshoot black screen problems

As you facing black screen issue before Sign-in, click on Black screen and not signed in to Windows 10.

Hope it helps. Reply to the post with an updated status of this issue and required information to assist you better.

 

Black Screen on Startup

Hello,

Could you please answer few questions:

• 
  When you say “Now, nothing is on my desktop” what exactly are you referring to?
  
• 
  Are you getting black screen after Sign in?
  

If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.