Windows 10: Hello, need real help with DriverPowerStateFailure with WIN 10 laptop

Why would you link me to do a clean install when all I need a few pieces of bloatware removed?? Seems like a long and involved process for just wanting to take away a little bloatware.

 

Cleanest solution to ensure the bloatware is removed and it satisfies your emotion *Smile

 

Lol, I think honestly I would be even more nervous because I'd be afraid that my BSOD'S would return and all that stuff. I think I'll just put up with the little bloatware until my hard drive fills up.

Serious question though Axe0, will this bloatware eventually slow down my computer or ruin my computer if I don't remove it?

 

Bloatware is often poorly coded and only installed because the company has paid for the installations.
Because bloatware is often poorly coded it may cause various of problems, the best solution is to do a clean install of the OS immediately.

 

Hmmm, okay I'll do it then.

 

Hi Axe0,

got a BSOD Driver Power State Failure error. Hope you can analyze this for me.Attachment 53388

 

You have Intel and Nvidia video cards, are you switching between them?

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Attachment 53412
Code: 4: kd> !irp ffffe001f49b3410 Irp is active with 6 stacks 5 is current (= 0xffffe001f49b3600) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 16, 0] 0 0 ffffe001f07eb850 00000000 fffff80153a9cb80-ffffd001ceb017c0 \Driver\pci dxgkrnl!DpiFdoPowerCompletionRoutine Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 e1 ffffe001f4cce160 00000000 fffff80079f96e50-ffffe001f7cb1ea8 Success Error Cancel pending Unable to load image nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys \Driver\nvlddmkm nt!PopRequestCompletion Args: 00000000 00000001 00000001 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-ffffe001f7cb1ea8 Args: 00000000 00000000 00000000 00000000 4: kd> lmvm nvlddmkm start end module name fffff801`55d70000 fffff801`5685a000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Fri Jul 31 18:54:50 2015 (55BBA85A) CheckSum: 00AA4FEC ImageSize: 00AEA000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Just woke up. Going out for a few hours then I will do what you say.

So what was the cause of that? Yes I have integrated Intel graphics 530 AND Nvidia 950M GTX Card. The crash happened when I used my Nvidia card to open GeForce Experience. Another one happened soon after when I used my Nvidia card to open Chrome. However, I disabled hardware acceleration in Chrome and it hasn't bsod yet. I opened Chrome still with the nvidia card and it hasn't crashed again.

It did this on my other computer also when I used my Nvidia card to open web browsers or other programs. Why Axe0?

 

Hardware acceleration is used to execute some functionality with hardware instead of software, this executes some functions faster then with software.

It is likely a bug with the hardware acceleration function.

 

So do I still need to do the install if that seemed to fix the problem?
What is this hardware acceleration supposed to do for us? Am I losing anything by disabling it?

 

1. Just see how it goes.
2. Is the description a little clear? It explains what hardware acceleration does in a short way.
You can find more information about hardware acceleration on Hardware acceleration - Wikipedia, the free encyclopedia

 

Hey Axe, got another minidump - didn't do the nvidia suggestion you gave because you told me to see how it goes with the disabling hardware acceleration. Just happened an hour ago. What do you think?

Attachment 53663

So frustrating.

Please help Axe0 - you are an expert on this. What is causing this one?

 

There is no dump in the zip, have you cleaned up the laptop?

I noticed the WHEA logger reports many corrected hardware errors.
Please check Toshiba for driver updates for the chipset drivers.
Code: Event[512]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2015-12-15T05:24:49.199 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: LAPTOP-TPCUEM10 Description: A corrected hardware error has occurred. Component: PCI Express Root Port Error Source: Advanced Error Reporting (PCI Express) Busevice:Function: 0x0:0x1C:0x2 Vendor IDevice ID: 0x8086:0xA112 Class Code: 0x30400 The details view of this entry contains further information.[/quote]

 

[/quote] The dump file is there in my mini dump folder. How do I get that to be included in the log collector?

Plus Windows 10 did some big update which was super annoying. Took like 30 minutes and then my screen was black with a white curser. Couldn't figure out how to fix it until I did ctrl alt delete and was able to sign out. That restarted my laptop and then it restarted normally. Weird but I'm glad it worked.

 

Just right click the file > copy > zip and upload the zip.

For 1-time a single dump is good enough as the other files are present and reasonably recent *Smile