Windows 10: HELP! 2nd try for "USB Printing Support is an older USB device"

Discus and support HELP! 2nd try for "USB Printing Support is an older USB device" in Windows 10 Drivers and Hardware to solve the problem; Seven days ago I posted: "USB Printing Support is an older USB device I can't print and I am getting the error message "USB Printing Support is an... Discussion in 'Windows 10 Drivers and Hardware' started by RentDue, Sep 11, 2019.

  1. RentDue Win User

    HELP! 2nd try for "USB Printing Support is an older USB device"


    Seven days ago I posted:



    "USB Printing Support is an older USB device

    I can't print and I am getting the error message "USB Printing Support is an older USB device and might not work with USB 3.0>' and "USB Printing Support can't work with USB 3.0." I've tried every fix I could find and nothings worked. Windows 10 can't find the restore file so I can't roll back today's update. I am desperate. Any suggestions?"


    Microsoft Agent Prakar_Khare replied with questions which I answered and then he promptly ignored me. Seven days is a long time to receive no answer from a Microsoft Agent. How do I get a solution to this problem or escalate to this person's supervisor? I am completely dependent on printing daily and I have not been able to print anything for a week. It's costing me a small fortune to commercially print. I am at my wits end and any help of any kind is greatly appreciated.

    :)
     
    RentDue, Sep 11, 2019
    #1
  2. Breit Win User

    USB printing support

    does anyone know if there is a way to kick that 'USB printing support' out of my device manager?
    i have a usb hub and if that hub is connected i have an unknown device called 'unknownprinter' which is connected to the usb printing support. i don't need that usb printing support an i don't want any unknown devices in my device manager so i have do get rid of that 'usb printing support'.
    any suggestions?

    --breit
     
    Breit, Sep 11, 2019
    #2
  3. RentDue Win User
    USB Printing Support is an older USB device

    I can't print and I am getting the error message "USB Printing Support is an older USB device and might not work with USB 3.0>' and "USB Printing Support can't work with USB 3.0."

    I've tried every fix I could find and nothings worked. Windows 10 can't find the restore file so I can't roll back today's update. I am desperate. Any suggestions?
     
    RentDue, Sep 11, 2019
    #3
  4. HELP! 2nd try for "USB Printing Support is an older USB device"

    "USB Printing Support is an older USB device and might not work with USB 3.0" Windows 10

    Many people have this problem:

    I bought a new laptop (HP Envy 13) with Windows 10. I have a USB printer (HP LaserJet 1018). When I plug it in, it appears as "unknown device" in Devices and Printers. The troubleshooter shows a message:

    which hints at that the problem is not in the printer but in Windows 10 USB printing support, which apparently cannot work with USB 3.0 ports. The laptop has only USB 3.0 ports, so apparently it cannot print at all (I did not try other printers).

    What I have tried:

    • Read lots of forum messages. All of them say "I have this problem, too," but none has a solution.
    • I saw a suggestion to plug the printer into a USB 2.0 port, but modern computers have no USB 2.0 ports.
    • Connecting the printer via a USB 2.0 cable.
    • Connecting the printer to USB 2.0 or USB 1.0 external hub connected to the computer via a USB 2.0 cable.
    • Uninstalling USB controller drivers (Windows 10 installs them again after reboot).
    • Uninstalling the USB Printing Support device (Windows 10 installs it again after reboot) or updating it (Windows 10 says I have the latest version).
    • Looking for Windows 10 drivers on HP website. The printer is listed as supported and Windows 10 driver is in the list, but instead of a link to the driver their site says that I should use the built-in driver already included with the operating system. It has a link to "more information", which finally sends me back to the same page.
    • Using print doctor (or so) troubleshooter from the HP site. It says the printer drivers are not installed and sends me to the above page (where there is no driver).
    • Installing Windows 7 or Windows 8 driver (it is the same driver). It gives an error when I try to use its installer, and says "file not found" when I try to install the .INF file manually.
    • Connecting the printer to another computer with Windows 7 (works like a charm), marking it as shared and connecting to it from the Windows 10 laptop via IP. It does see it but asks to install a driver from file (shows a "choose file" dialog without attempting to use the alleged built-in driver), but as I said HP does not provide any driver file for this printer, suggesting to use Windows 10 built-in driver. In the list of known devices that the installer shows (after syncing with Windows Update) there is no 1018 printer.
    • Installing HP LaserJet 1020 driver from that list, instead of 1018 (Windows 7 driver is the same for 1018, 1020, and 1022). It says it cannot communicate with the printer.

    Any better idea?
     
    Alexander Gelbukh, Sep 11, 2019
    #4
Thema:

HELP! 2nd try for "USB Printing Support is an older USB device"

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