Windows 10: HELP.......Black screen but monitor is on

Discus and support HELP.......Black screen but monitor is on in Windows 10 Support to solve the problem; Hello all! It's my first post. A friend told me this is a great forum with great people who are very helpful. I appreciate you in advance! Have a 3... Discussion in 'Windows 10 Support' started by Athens, Jan 12, 2020.

  1. Athens Win User

    HELP.......Black screen but monitor is on


    Hello all! It's my first post. A friend told me this is a great forum with great people who are very helpful. I appreciate you in advance!

    Have a 3 monitor setup up but monitor 1 is black when I came into the office a month ago.

    This has never happened in 5 years since I built this pc.

    All monitors are ASUS VN248H-P.
    GPU card I have: AMD Radeon R7 250

    The LED is white when I reboot the monitor but then goes amber which means it's ON.

    I plugged the cables from monitor 2 and 3 into the port of monitor 1 and it displays fine so I don't think it's the port of monitor 1 nor the monitor itself. I plugged the cable of monitor 1 into port 2 and 3 but monitor 1 doesn't display. However, I started in safe mode and Monitor 1 is working but then Monitor 3 didn't display!

    Since I rotated the cables into different monitors and they work, it can't be the cables nor the converters.

    I'm using HDMI cables with this converter: CONVERTER STARTECH | MDP2HDS R

    I replaced the cables to eliminate the possible bad converters. The monitor was on but still black. Then I plugged in a cable with one of the converters and had the 2 new cables in the other monitors and it worked! However, this lasted about 10 days and now it's black again.

    I also updated the drivers from AMD's website and still, the monitor is black.

    I'm wondering if it's the card? I bought it in 2014. I only use this for business NOT gaming.

    Please help!

    - - - Updated - - -

    Anyone?

    :)
     
    Athens, Jan 12, 2020
    #1

  2. Windows 10 black screen on some monitors

    Hi Sean,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience caused. I will be glad to assist you with this.

    There can be many reasons for this issue. The main causes observed are:


    • Problems with the driver for your display adapter;

    • The video output is being sent to an unexpected port;

    I would suggest you to try the troubleshooting steps given in the help article below and check if it helps.

    Troubleshoot black screen problems

    Let us know the result.
     
    Wungraileng Vashi, Jan 12, 2020
    #2
  3. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Jan 12, 2020
    #3
  4. Rose Cal Win User

    HELP.......Black screen but monitor is on

    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Jan 12, 2020
    #4
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HELP.......Black screen but monitor is on

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