Windows 10: Help determining why PC won't enter sleep mode

Discus and support Help determining why PC won't enter sleep mode in Windows 10 Ask Insider to solve the problem; I have a webcam that is apparently preventing my computer from sleeping. I have the following listed when I run powercfg /requests:... Discussion in 'Windows 10 Ask Insider' started by /u/hudson4351, Jun 30, 2020.

  1. Help determining why PC won't enter sleep mode


    I have a webcam that is apparently preventing my computer from sleeping.

    I have the following listed when I run powercfg /requests:

    C:\WINDOWS\system32>powercfg /requests DISPLAY: None. SYSTEM: [DRIVER] HD Webcam C615 (USB\VID_046D&PID_082C&MI_00\7&3772e1ad&0&0000) An audio stream is currently in use. [DRIVER] Legacy Kernel Caller AWAYMODE: None. EXECUTION: None. PERFBOOST: None. ACTIVELOCKSCREEN: None.

    I then added a request override to prevent the webcam from blocking sleep:

    C:\WINDOWS\system32>powercfg /requestsoverride DRIVER "HD Webcam C615 (USB\VID_046D&PID_082C&MI_00\7&3772e1ad&0&0000)" SYSTEM

    I then verified the override was present by running the following:

    C:\WINDOWS\system32>powercfg /requestsoverride [SERVICE] [PROCESS] [DRIVER] HD Webcam C615 (USB\VID_046D&PID_082C&MI_00\7&3772e1ad&0&0000) SYSTEM

    The override appears to exist, yet every time I wake up in the morning my computer is fully on, i.e. all GPU and motherboard lights are on, and touching the mouse or keyboard immediately wakes up the monitor and brings me to the desktop with everything exactly as I left it. Prior to plugging in the webcam, I would wake up in the morning to find all of my computer's lights off, and touching the mouse or keyboard would make the computer go through the boot up process again, but would then restore my desktop as I had left it before.

    I then ran the following to look at the diagnostics:

    C:\WINDOWS\system32>powercfg /systemsleepdiagnostics System Sleep Timeline report saved to file path C:\WINDOWS\system32\system-sleep-diagnostics.html.

    I cannot quite figure out how to interpret the results. Here is a screen capture from a recent night (technically early morning):

    https://i.imgur.com/gVTG4jA.jpg

    The "TIME USER WENT IDLE", 01:56:22, is correct based on when I left my computer to go to bed. The "IDLE DURATION" implies that something woke my computer up at around 5:45 AM. I live alone and know that no one touched the computer at this time, and from looking at the report the "Power Requests" from "HD Webcam C615" are highlighted in red, along with the /Dev below it. Does that mean the webcam woke my PC up? Did my PC even go to sleep to begin with? The "System Idle Events" at the bottom of the screenshot shows a lot of events with the description "The system idle time was reset because: The system detected user input.", all of which correspond to times I was actually at my computer.

    The next session in the diagnostics file is as follows:

    https://i.imgur.com/EkwFRTf.jpg

    It appears the computer went idle again after being woken up at the end of the previous session, but was then woken up at around 7:30 AM. Again, no one physically touched the computer at this time. When looking at "Power Requests", I again see "HD Webcam C615" and "\Dev" listed in red, and a VS background service listed in yellow. What is the difference between a red entry and a yellow entry?

    Also the "System Idle Events" says "The system idle time was reset because: The system detected user input." at 05:45:26, but again I live alone and was not awake at that time.

    Can anyone help me interpret these results and figure out how to make Windows ignore the webcam for purposes of putting the PC to sleep, other than manually unplugging and replugging it every time?

    submitted by /u/hudson4351
    [link] [comments]

    :)
     
    /u/hudson4351, Jun 30, 2020
    #1

  2. Urgent help with PC that wont stay in sleep mode!


    I really need some help. I have a custom built PC. Ever since then I haven't been able to go into sleep mode. As soon as I click Sleep the system powers down for few seconds then powers straight back on to show me login screen. For better insight on the issue I would suggest looking at >this<. The link directs you to Microsoft Community website, and what you will see is my thread asking for help. Knowing Microsoft Community I feel as if they just give basic steps then thinking out of the box so that's why i'm here.

    What I've tried so far is doing a reset with Windows 10 Pro to wipe everything but keeps files on SSD which is my primary. I disconnected my HDD which is for gaming and music so that it wont get touched. As I'm typing this the issue hasn't been fixed. The only thing that I did was some updates for OS, and that's it! I'm completely puzzled by what is happening.

    Please help! Thanks in advance.
     
    AstroCoookie023, Jun 30, 2020
    #2
  3. Help determing why PC won't enter sleep mode

    I have a webcam that is apparently preventing my computer from sleeping.

    I have the following listed when I run powercfg /requests:

    C:\WINDOWS\system32>powercfg /requests
    DISPLAY:
    None.

    SYSTEM:
    [DRIVER] HD Webcam C615 (USB\VID_046D&PID_082C&MI_00\7&3772e1ad&0&0000)
    An audio stream is currently in use.
    [DRIVER] Legacy Kernel Caller

    AWAYMODE:
    None.

    EXECUTION:
    None.

    PERFBOOST:
    None.

    ACTIVELOCKSCREEN:
    None.

    I then added a request override to prevent the webcam from blocking sleep:

    C:\WINDOWS\system32>powercfg /requestsoverride DRIVER "HD Webcam C615 (USB\VID_046D&PID_082C&MI_00\7&3772e1ad&0&0000)" SYSTEM

    I then verified the override was present by running the following:

    C:\WINDOWS\system32>powercfg /requestsoverride
    [SERVICE]

    [PROCESS]

    [DRIVER]
    HD Webcam C615 (USB\VID_046D&PID_082C&MI_00\7&3772e1ad&0&0000) SYSTEM

    The override appears to exist, yet every time I wake up in the morning my computer is fully on, i.e. all GPU and motherboard lights are on, and touching the mouse or keyboard immediately wakes up the monitor and brings me to the desktop with everything exactly as I left it. Prior to plugging in the webcam, I would wake up in the morning to find all of my computer's lights off, and touching the mouse or keyboard would make the computer go through the boot up process again, but would then restore my desktop as I had left it before.

    I then ran the following to look at the diagnostics:

    C:\WINDOWS\system32>powercfg /systemsleepdiagnostics
    System Sleep Timeline report saved to file path C:\WINDOWS\system32\system-sleep-diagnostics.html.

    I cannot quite figure out how to interpret the results. Here is a screen capture from last night (technically early this morning):


    Help determining why PC won't enter sleep mode gVTG4jA.jpg


    The "TIME USER WENT IDLE", 01:56:22, is correct based on when I left my computer to go to bed. The "IDLE DURATION" implies that something woke my computer up at around 5:45 AM. I live alone and know that no one touched the computer at this time, and from looking at the report the "Power Requests" from "HD Webcam C615" are highlighted in red, along with the /Dev below it. Does that mean the webcam woke my PC up? Did my PC even go to sleep to begin with? The "System Idle Events" at the bottom of the screenshot shows a lot of events with the description "The system idle time was reset because: The system detected user input.", all of which correspond to times I was actually at my computer.

    The next session in the diagnostics file is as follows:


    Help determining why PC won't enter sleep mode EkwFRTf.jpg


    It appears the computer went idle again after being woken up at the end of the previous session, but was then woken up at around 7:30 AM. Again, no one physically touched the computer at this time. When looking at "Power Requests", I again see "HD Webcam C615" and "\Dev" listed in red, and a VS background service listed in yellow. What is the difference between a red entry and a yellow entry?

    Also the "System Idle Events" says "The system idle time was reset because: The system detected user input." at 05:45:26, but again I live alone and was not awake at that time.

    Can anyone help me interpret these results and figure out how to make Windows ignore the webcam for purposes of putting the PC to sleep, other than manually unplugging and replugging it every time?

    Windows version: 1909 (OS Build 18363.900)
     
    Citizen Snips, Jun 30, 2020
    #3
  4. Help determining why PC won't enter sleep mode

    Sleep mode

    Hi,

    This issue with sleep mode could have happened due to corrupted or outdated drivers. To resolve your issue, we suggest that you update your drivers. You can follow the steps provided in this

    article
    .

    If the issue still persists, we also suggest that you change the settings in your Windows 10. You can follow the steps provided in this

    article
    . This will give you steps to shut down, sleep, or hibernate your PC.

    Update us with the result so we can further assist you.
     
    Anthony Gal, Jun 30, 2020
    #4
Thema:

Help determining why PC won't enter sleep mode

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