Windows 10: Help diagnosing BSOD

Discus and support Help diagnosing BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I recently was hit with a BSOD and was hoping for some help in diagnosing the cause. I think it's a RAM/HDD issue but I'm not entirely sure.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by meangoo, Jul 8, 2020.

  1. meangoo Win User

    Help diagnosing BSOD


    Hello,


    I recently was hit with a BSOD and was hoping for some help in diagnosing the cause. I think it's a RAM/HDD issue but I'm not entirely sure. Here's the analysis from WinDbg Preview:



    Loading Dump File [C:\WINDOWS\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 18362 MP 12 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalEdition build lab: 18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff801`7ea00000 PsLoadedModuleList = 0xfffff801`7ee48190Debug session time: Wed Jul 8 13:37:11.329 2020 UTC - 4:00System Uptime: 3 days 10:41:16.500Loading Kernel Symbols............................................................................................................................................................................................................Loading User SymbolsPEB address is NULL !Loading unloaded module list...........................For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff801`7ebc23a0 48894c2408 mov qword ptr [rsp+8],rcx ss:fffffc87`f7d4e200=000000000000012b11: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************FAULTY_HARDWARE_CORRUPTED_PAGE 12bThis bugcheck indicates that a single bit error was found in this page. This is a hardware memory error.Arguments:Arg1: ffffffffc00002c4, virtual address mapping the corrupted pageArg2: 00000000000005bf, physical page numberArg3: 000001982462b660, zeroArg4: ffff830059f59000, zeroDebugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 3843 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-LL64UVS Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 4955 Key : Analysis.Memory.CommitPeak.Mb Value: 76 Key : Analysis.System Value: CreateObject Key : BlackBox.SmDecompressionFailure.CompressedSize Value: 0x5bf Key : BlackBox.SmDecompressionFailure.CompressionFormat Value: 0x3 Key : BlackBox.SmDecompressionFailure.SourceDataHash Value: 0xac6a3f1d Key : BlackBox.SmDecompressionFailure.SourceDataOffset Value: 0xb660 Key : BlackBox.SmDecompressionFailure.SourcePFN1 Value: 0xb5923 Key : BlackBox.SmDecompressionFailure.SourcePFN2 Value: 0xffffffffffffffff Key : BlackBox.SmDecompressionFailure.TargetPFN Value: 0xd505e Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 12bBUGCHECK_P1: ffffffffc00002c4BUGCHECK_P2: 5bfBUGCHECK_P3: 1982462b660BUGCHECK_P4: ffff830059f59000BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1PROCESS_NAME: MemCompressionSTACK_TEXT: fffffc87`f7d4e1f8 fffff801`7ed2402b : 00000000`0000012b ffffffff`c00002c4 00000000`000005bf 00000198`2462b660 : nt!KeBugCheckExfffffc87`f7d4e200 fffff801`7ec6545a : 00000000`00000200 00000000`c00002c4 ffff8300`59f59000 00000000`00000002 : nt!ST_STORE<SM_TRAITS>::StDmPageError+0xfbfffffc87`f7d4e250 fffff801`7eb5ff74 : 00000000`00000004 fffffc87`f7d4e460 00000000`00000000 00000000`00000295 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x1054c6fffffc87`f7d4e330 fffff801`7eb5fdf2 : 00000000`00000001 00000000`0000b660 ffffad0f`0000b660 ffffad0f`00001000 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0xa0fffffc87`f7d4e380 fffff801`7eb5fc1b : 00000000`ffffffff ffffad0f`0e898000 fffffc87`f7d4e460 ffffad0f`140040d0 : nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x186fffffc87`f7d4e420 fffff801`7eb5fa61 : ffffad0f`0e898000 00000000`00000000 00000000`00000001 ffffad0f`08874788 : nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xcbfffffc87`f7d4e4d0 fffff801`7eb5f971 : ffffad0f`08873000 ffffad0f`140040d0 ffffad0f`0e898000 ffffad0f`088749b0 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x85fffffc87`f7d4e550 fffff801`7ea4f678 : ffffad0f`104da040 ffffad0f`08873000 00000000`00000000 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x21fffffc87`f7d4e580 fffff801`7eb63301 : fffff801`7eb5f950 fffffc87`f7d4e630 00000000`00000003 00000000`00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x78fffffc87`f7d4e5f0 fffff801`7eb4c721 : fffffc87`f7d4e6f0 fffff801`7ef8db78 ffffad0f`08873000 fffffc87`f7d4e840 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xcdfffffc87`f7d4e6c0 fffff801`7eb4c307 : 00000000`0000000c ffffad0f`08873000 fffffc87`f7d4e770 ffffad0f`140040d0 : nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x1a5fffffc87`f7d4e710 fffff801`7eb621e3 : 00000000`0000000c ffffad0f`140040d0 00000000`00000001 00000000`00000001 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmIoCtxQueueWork+0xbffffffc87`f7d4e7a0 fffff801`7eb63cef : ffffad0f`00000001 ffffad0f`18c0c6e0 00000000`00000000 ffffad0f`08873000 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmPageRead+0x167fffffc87`f7d4e810 fffff801`7ea93eaf : ffffad0f`0d0f45c0 00000000`00000001 ffffad0f`0d0f4680 fffff801`7ea5a746 : nt!SmPageRead+0x33fffffc87`f7d4e860 fffff801`7ea949d9 : 00000000`00000002 fffffc87`f7d4e8f0 fffffc87`f7d4ea58 ffffe1f0`dfff5e20 : nt!MiIssueHardFaultIo+0x117fffffc87`f7d4e8b0 fffff801`7ea587fb : 00000000`c0033333 00000000`00000001 00007ffd`78859880 ffffad0e`faecb040 : nt!MiIssueHardFault+0x489fffffc87`f7d4e960 fffff801`7ebd041e : 000001f2`10ab1a60 fffffc87`f7d4eb80 00000000`00000001 ffffad0f`0d094760 : nt!MmAccessFault+0x40bfffffc87`f7d4eb00 00007ffd`78227b8f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x35e0000008e`e8cff2a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`78227b8fSYMBOL_NAME: nt!ST_STORE<SM_TRAITS>::StDmPageError+fbMODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeSTACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: fbFAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageErrorOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}Followup: MachineOwner---------11: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************FAULTY_HARDWARE_CORRUPTED_PAGE 12bThis bugcheck indicates that a single bit error was found in this page. This is a hardware memory error.Arguments:Arg1: ffffffffc00002c4, virtual address mapping the corrupted pageArg2: 00000000000005bf, physical page numberArg3: 000001982462b660, zeroArg4: ffff830059f59000, zeroDebugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 3374 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-LL64UVS Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 3363 Key : Analysis.Memory.CommitPeak.Mb Value: 78 Key : Analysis.System Value: CreateObject Key : BlackBox.SmDecompressionFailure.CompressedSize Value: 0x5bf Key : BlackBox.SmDecompressionFailure.CompressionFormat Value: 0x3 Key : BlackBox.SmDecompressionFailure.SourceDataHash Value: 0xac6a3f1d Key : BlackBox.SmDecompressionFailure.SourceDataOffset Value: 0xb660 Key : BlackBox.SmDecompressionFailure.SourcePFN1 Value: 0xb5923 Key : BlackBox.SmDecompressionFailure.SourcePFN2 Value: 0xffffffffffffffff Key : BlackBox.SmDecompressionFailure.TargetPFN Value: 0xd505e Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 12bBUGCHECK_P1: ffffffffc00002c4BUGCHECK_P2: 5bfBUGCHECK_P3: 1982462b660BUGCHECK_P4: ffff830059f59000BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1PROCESS_NAME: MemCompressionSTACK_TEXT: fffffc87`f7d4e1f8 fffff801`7ed2402b : 00000000`0000012b ffffffff`c00002c4 00000000`000005bf 00000198`2462b660 : nt!KeBugCheckExfffffc87`f7d4e200 fffff801`7ec6545a : 00000000`00000200 00000000`c00002c4 ffff8300`59f59000 00000000`00000002 : nt!ST_STORE<SM_TRAITS>::StDmPageError+0xfbfffffc87`f7d4e250 fffff801`7eb5ff74 : 00000000`00000004 fffffc87`f7d4e460 00000000`00000000 00000000`00000295 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x1054c6fffffc87`f7d4e330 fffff801`7eb5fdf2 : 00000000`00000001 00000000`0000b660 ffffad0f`0000b660 ffffad0f`00001000 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0xa0fffffc87`f7d4e380 fffff801`7eb5fc1b : 00000000`ffffffff ffffad0f`0e898000 fffffc87`f7d4e460 ffffad0f`140040d0 : nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x186fffffc87`f7d4e420 fffff801`7eb5fa61 : ffffad0f`0e898000 00000000`00000000 00000000`00000001 ffffad0f`08874788 : nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xcbfffffc87`f7d4e4d0 fffff801`7eb5f971 : ffffad0f`08873000 ffffad0f`140040d0 ffffad0f`0e898000 ffffad0f`088749b0 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x85fffffc87`f7d4e550 fffff801`7ea4f678 : ffffad0f`104da040 ffffad0f`08873000 00000000`00000000 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x21fffffc87`f7d4e580 fffff801`7eb63301 : fffff801`7eb5f950 fffffc87`f7d4e630 00000000`00000003 00000000`00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x78fffffc87`f7d4e5f0 fffff801`7eb4c721 : fffffc87`f7d4e6f0 fffff801`7ef8db78 ffffad0f`08873000 fffffc87`f7d4e840 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xcdfffffc87`f7d4e6c0 fffff801`7eb4c307 : 00000000`0000000c ffffad0f`08873000 fffffc87`f7d4e770 ffffad0f`140040d0 : nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x1a5fffffc87`f7d4e710 fffff801`7eb621e3 : 00000000`0000000c ffffad0f`140040d0 00000000`00000001 00000000`00000001 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmIoCtxQueueWork+0xbffffffc87`f7d4e7a0 fffff801`7eb63cef : ffffad0f`00000001 ffffad0f`18c0c6e0 00000000`00000000 ffffad0f`08873000 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmPageRead+0x167fffffc87`f7d4e810 fffff801`7ea93eaf : ffffad0f`0d0f45c0 00000000`00000001 ffffad0f`0d0f4680 fffff801`7ea5a746 : nt!SmPageRead+0x33fffffc87`f7d4e860 fffff801`7ea949d9 : 00000000`00000002 fffffc87`f7d4e8f0 fffffc87`f7d4ea58 ffffe1f0`dfff5e20 : nt!MiIssueHardFaultIo+0x117fffffc87`f7d4e8b0 fffff801`7ea587fb : 00000000`c0033333 00000000`00000001 00007ffd`78859880 ffffad0e`faecb040 : nt!MiIssueHardFault+0x489fffffc87`f7d4e960 fffff801`7ebd041e : 000001f2`10ab1a60 fffffc87`f7d4eb80 00000000`00000001 ffffad0f`0d094760 : nt!MmAccessFault+0x40bfffffc87`f7d4eb00 00007ffd`78227b8f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x35e0000008e`e8cff2a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`78227b8fSYMBOL_NAME: nt!ST_STORE<SM_TRAITS>::StDmPageError+fbMODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeSTACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: fbFAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageErrorOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}Followup: MachineOwner---------


    If there's anything else you need, let me know. Thanks!

    :)
     
    meangoo, Jul 8, 2020
    #1

  2. Diagnosing BSOD Win10

    Hi Mouhy,

    For us to isolate your Windows 10 performance issue, we need the following information:

    • Were there any changes made on your computer prior to the issue?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?

    Normally, this issue happens due to an unexpected shut down or restart. We suggest that you try the troubleshooting steps in this
    link.

    We look forward to your response.
     
    Michael Gall, Jul 8, 2020
    #2
  3. Help with diagnosing BSoD

    Hi Gabi,

    To better assist you diagnosing this BSOD issue, please send us a screenshot of the 3 minidump files that you shared using Dropbox.

    Looking forward for your reply so we can provide the best solution for you.
     
    Robert Caw, Jul 8, 2020
    #3
  4. Help diagnosing BSOD

    help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Jul 8, 2020
    #4
Thema:

Help diagnosing BSOD

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