Windows 10: Help - Do I have a virus?! (e.g. Xtron System Care PUP installed)

Hello

I am seriously worried that I have a virus - can anyone help me?
I have run Malwarebytes Free
e.g. Should I use BT Virus Protect which is free or Windows Defender?

JHP-LAPTOP-(2019-09-23_20-29-35).zip

PS Unfortunately I managed to install "Xtron System Care" (or more accurately a friend who was using my PC and clicked on the wrong thing!)

:)

 

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Overrun by PUP's


Hi:

Just to be clear, the ROOTKIT scanning setting in MBAM is separate and different from the PUP/PUM settings.
It's certainly fine to enable the anti-rootkit feature, but it's not likely to directly impact the behavior you reported in your original post (recurring PUPs in sequential MBAM scans).
Adding MBAE (Free or Premium) is another fine suggestion, but it won't fix your original issue, either.

To more directly fix that particular problem, it would help to know if your PUP/PUM settings in MBAM are correctly configured, as suggested in my earlier reply #4 here.
And, yes, the partial AdwCleaner log suggests that the PUPs are likely re-spawning from Google sync/Chrome/a Chrome extension.
But it would also help to see the MBAM scan log, as previously suggested.

>>Some PUPs (and some malware) can be rather pesky, requiring the use of multiple, powerful tools, in the correct sequence, as well as other interventions (e.g. resetting/reinstalling Chrome), for complete removal.

HTH,
MM

 

Overrun by PUP's

Just to reiterate:

Since the OP indicates that the PUP/PUM selections are being flagged in the MBAM scan, I assumed those were already set to "treat as malware". The problem is that they keep coming back, hence the need for the Rootkit option in MBAM, and the ADWCleaner log. Mindspark is notorious for respawns. The log clearly indicates problems with the Chrome browser extensions.

Now that ADWCleaner has been run, my recommendation would be to completely reset Chrome, Edge, and all other existing browsers on the system, removing all extensions, and then be very careful which ones you reintroduce to the browser(s).

You may also want to install Unchecky.

OldMike suggests a very good program here, which I use on all my systems, and those I work on as well.

Good luck!