Windows 10: Help! File sharing broken, have tried everything!

File sharing is broken on my “Theater” computer which is my home theater and multimedia server machine with all my music and videos on it. It’s been broken for a couple of weeks now, and I have spent countless hours troubleshooting with no success.

I consider myself to be quite computer literate. I’ve worked in the computer biz for over 40 years including networking and IT, engineering, and software development.

The machine shows up in “Network” in File Explorer, and its 2 shares “Music” and “Videos” show up when you double-click or open the “Theater” machine.

However, when you try to open a share, you get the message that “Windows cannot access the share”. “Details” returns an error 0x80070035, “The network path was not found”. “Diagnose” detects the problem that “The remote device or resource won’t accept the connection”. This happens even when the Theater machine attempts to open its own shares.

I have:

• Pinged all machines, NAS, router, and switches from all other machines to this one, and from this one to all others. No problems. Reply always 4ms or less.
• Verified, and re-verified and verified again the IPv4 addresses, subnet mask, gateway, DNS, and DHCP settings (IP: Static 10.3.7.137, Mask: 255.255.248.0, GW: 10.3.7.1, DNS: 1.1.1.1 and 8.8.8.8. MAC: D4:3D:7E:55:83:1D has DHCP reserved IP of 10.3.7.137) (All machines normally used fixed IPs, but also have their IP reserved in DHCP based on MAC as a fallback)
• Remote desktop works to and from the Theater machine. The Plex Server at port 32400 is available to all other machines on the network.
• I have turned off windows firewall and defender anti-virus. No 3rd party firewall or anti-virus is installed. Controlled folder access is off.
• Even though the Firewall is turned off, I have carefully looked through all the rules (in and out) and allowed anything and everything that seems like it might apply.
• Windows Update is up to date. All device drivers including for the NIC are up to date.
• I have liberalized sharing permissions. “Everyone”, “Users”, “Administrators”, and “Wizard” (That’s me!) all have full access in sharing security and file security. No-one has any “Denies”.
• I have reset TCP/IP and Winsock and flushed DNS from administrator command prompt, and then rebooted, on all machines.
• NetBIOS is enabled over TCP/IP (in Network Adapter -> IPv4 -> Advanced -> WINS) on all machines.
• "Client for Microsoft Networks" and "File and Printer Sharing for Microsoft Networks" is installed and enabled for the NIC.
• The “Reliable Multicast Protocol” has been added and enabled to all machines.
• Windows “Server”, “Workstation”, and “Computer Browser” services are all running. Network discovery and file sharing are turned on in the “Network and Sharing Center”.
• “Network Security: LAN Manager authentication Level” is set to “Send LM & NTLM – use NTLMv2 session security if negotiated” in security policies on all machines.
• Cleared all credentials from the credentials manager on all machines.
• Most machines are on Window 10 Pro release 1803. (Note that Homegroups were removed by Microsoft starting with release 1803.)
• The network mode/location is set for “Private” (Home).
• Most of the machines, including Theater, are hardwired with ethernet cable.
• The Theater machine shows up in a SoftPerfect NetScan of the network, but NetScan does not see or list any available shares on that machine (unlike other machines on the network, where it does see/list the shares).
• All machines are on the workgroup “WORKGROUP”.
• There is no domain or domain controller/server.
• I HAD Ivacy VPN client installed on that machine. I have uninstalled it. It’s still on one of my other machines though, and is not interfering with its shares.
• IPv6 is installed/enabled on all machines. IPv6 address set for obtain automatically, All IPv6 addresses start with FE80:: DNS set to 2606:4700:4700::1111 (CloudFlare) and 2001:4860:4860::8888 (Google)
• Shares on other machines can be opened without any problem, including from the Theater machine.
• I have dug all through the event logs in event viewer and I can only find one error that seems relevant:

Clues: in the Event Viewer -> Application and Service Logs -> Microsoft -> Windows -> SMBClient -> Connectivity there are errors:
“Failed to establish a network connection.
Error: The transport connection attempt was refused by the remote system.
Server name: THEATER
Server address: 10.3.7.137:445
Instance name: \Device\LanmanRedirector
Connection type: Wsk
Guidance:
This indicates a problem with the underlying network or transport, such as with TCP/IP, and not with SMB. A firewall that blocks TCP port 445, or TCP port 5445 when using an iWARP RDMA adapter, can also cause this issue.”
(Note, as previously mentioned, the Windows Firewall is turned OFF)

So what I have missed or overlooked? What further tests or diagnostics should I run?

:)

 

File Sharing

Ermmm, where are the files stored? Server or one of the machines you listed?

Should be easy enough to help you through the forum, you may not need a help site.

 

File Sharing

Hi Dwayne,

The ability to share files within your homegroup can be set based on your preference in the HomeGroup settings. For us to identify if the file sharing issue is caused by the update or an option not being retained in the HomeGroup setting, we'd like to ask
for additional details. Please answer the following:

• Aside from installing an update, have you also made any recent changes to the HomeGroup settings?
• What specific update have you installed before the file sharing stopped working? To check the Update history, follow these steps:

• On the Search bar, type Settings.
• Open the Settings app from the search result.
• Click Update & security and check the Windows Update section.
• Click the Update history link.

• Have you already checked if the file and printer sharing is enabled in the
  Advanced sharing settings in the Control Panel?
• What build and version of Windows 10 are you using?
• What troubleshooting steps have you tried based on the threads that you've read?

For initial troubleshooting, you can run the built-in troubleshooter for HomeGroup by following the steps below:

• On the Search bar, type Troubleshoot.
• Open the Control Panel from the search result.
• Click View all and locate HomeGroup.
• Click HomeGroup and follow the on-screen guide to run the troubleshooter.
  

We hope to hear from you soon.

 

Cannot access shared network drive

I could scream! so much time wasted on this stupid error, as if time is not precious enough!
It probably would work fine if I could see the other computer! But I cannot see the other computer!