Windows 10: Help fixing a crash with .dmp analysis

Discus and support Help fixing a crash with .dmp analysis in Windows 10 BSOD Crashes and Debugging to solve the problem; Hey everyone! So I have an issue with my computer right now, where there is a file folder that I can not delete, because trying to delete it causes my... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Kitty259, Apr 8, 2021.

  1. Kitty259 Win User

    Help fixing a crash with .dmp analysis


    Hey everyone! So I have an issue with my computer right now, where there is a file folder that I can not delete, because trying to delete it causes my pc to crash. I get the BSOD with:

    Stop code: SYSTEM_SERVICE_EXCEPTION

    What failed: cldflt.sys


    This was probably accidentally caused when my file explorer completely stopped responding while I was trying to move files and nothing I could do would stop the task. It was starting to run my CPU usage way up and I wanted to preserve my hardware, so I had no choice but to turn off the computer. I waited for like 30 minutes for it to do something, and it just wouldn't. The rest of windows was still responding, just not the moving files exception, since it couldn't find the files for some reason. Unfortunately, I believe this is what caused the system to start crashing while trying to delete this 'phantom folder.' Which says it doesn't take up any disk space, however still exists on my desktop and I can't get rid of it.


    Quick note: This isn't happening while moving, deleting, or modifying any other files within my OneDrive, just this one. I already deleted the folder from my OneDrive online, yet the folder is still on my desktop, and when trying to delete it before it crashes says it is an online only folder. Also after a few crashes, it now won't even open that pop-up and just crashes when trying to click delete.


    So, my troubleshooting thus far has been:

    1. System Restore- I couldn't because this computer is new and I hadn't set up auto backup images yet...
    2. Windows update- I figured this would work, I hadn't installed the new version of Windows 20H2 Update yet, so I did and this is still happening.
    3. I'm scared I'm going to mess something up by trying to replace the cldflt.sys file, as instructed by this post.

    4. I used WinDbg Preview to open the dump file, to ask others that are more experienced with this than me what could be causing the crashes.

    And here is what the analysis found:


    [COLOR=rgba30, 30, 30, 1]SYMBOL_NAME: cldflt!HsmpSetupContexts+130dMODULE_NAME: [/COLOR][COLOR=rgba0, 0, 255, 1]cldflt[/COLOR][COLOR=rgba30, 30, 30, 1]IMAGE_NAME: cldflt.sysIMAGE_VERSION: 10.0.19041.870STACK_COMMAND: .cxr 0xfffff402da1460f0 ; kbBUCKET_ID_FUNC_OFFSET: 130dFAILURE_BUCKET_ID: 0x3B_c0000005_cldflt!HsmpSetupContextsOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {40558969-97b2-f05e-1690-358c4aa37600}[/COLOR]


    If anyone can tell me what this means and how to fix it, it would be greatly appreciated. I really want to fix it, since it is quite annoying and I don't want it to lead to any other system failures. As far as I know, nothing else is crashing the system except attempting to delete that folder. Thank you to anyone who replies!

    :)
     
    Kitty259, Apr 8, 2021
    #1
  2. JakeEvns Win User

    Looking for dmp analysis.

    Hi Guys

    Continuing to have problems with bsods, they are becoming far more frequent as well. I uploaded some dmp files last week, analysis showed that it was a particular driver causing the issue which has since been uninstalled. However I have crashed three times
    so far this day - irql not less or equal and a critical process failed. I have uploaded three recent dmp files to dropbox, if anyone could give them a read over I would be really appreciative.

    https://1drv.ms/u/s!As24OLUp51C_gsoa3n4GH2xB563l8g?e=3UzXLR

    Jake
     
    JakeEvns, Apr 8, 2021
    #2
  3. Auztin Win User
    Need Helping Fixing BSODs/Crashes

    So I went ahead and did everything you suggested and still had a crash exactly like before after removing the GPU and using the onboard graphics. Not sure if this matters, but I wasn't able to get a signal using my Displayport cable with the onboard graphics so I had to grab an HDMI and then it worked just fine, but the crash still occured.

    Also idk if you saw this in the original post but it may be helpful, if I run something like Netflix in the background the PC won't crash, only seems to happen while under extremely low load.

    This is the crash dump for the most recent crash while using the onboard graphics:
    Dropbox - 092319-11546-01.dmp - Simplify your life
     
    Auztin, Apr 8, 2021
    #3
  4. Help fixing a crash with .dmp analysis

    ABDELLAHISMAIL, Apr 8, 2021
    #4
Thema:

Help fixing a crash with .dmp analysis

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